User:Samwalton9/Live help/Plan

''An idealised plan, not necessarily what will happen, and not a commitment by me that I will actually follow through on any of this. If nothing else I'm open to the research phase concluding that we shouldn't waste our time developing a new tool, though I suspect that to be unlikely.''

Phase One: Research

 * 1) Learn about current Wikipedia help systems, live systems used on other websites, relevant guidelines and policies, speak to editors who use them, decide scope
 * 2) Collect data (chat logs) from IRC help channel(s).
 * 3) Survey users using the current (IRC based) system.
 * 4) Break up chat logs into 'sessions' with a machine readable data structure
 * 5) Find someone with sufficient technical expertise to create a crowdsourcing website (may be able to use existing software:, )
 * 6) Encourage community members to help with crowdsourcing efforts
 * 7) Analyse results
 * 8) Use research and results to plan development
 * 9) Find a developer

Phase Two: Development

 * 1) Informed by phase one
 * 2) Likely built as an extension?
 * 3) Translation

Phase Three: Implementation

 * 1) Develop guides for use.
 * 2) Discuss and create guidelines/policies for use.

Phase Four: Analysis

 * 1) Conduct survey with applicable questions from original survey with users who use the new help system.
 * 2) Collect general data about its use