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Interai Interai Inc.  is a US software company that provides a Customer Lifetime platform or customer service and sales teams in consumer companies. By consolidating all admin, operations, and back-office systems into a single, comprehensive Customer Lifetime Platform, Interai serves as a companion to any Customer Relationship Management (CRM) tool, creating a full view of the customer.

Product
In most large direct-to-consumer companies, while communicating with customers, the customer service and sales representatives are juggling multiple and different admin, operations, and back-office systems. These contain information on the customer’s transactions, payments, shipments, products, services, orders, etc., to get a comprehensive view of the customer, understand which policy they should apply for each specific customer, and resolve the customer inquiry.

Traditional Integrated Platforms can consolidate all those systems yet require heavy-lifting IT and R&D work like migrations, integrations, and customizations, which are costly and result in a lengthy, even multi-year, time-to-market. Interai, in comparison, enables an integration-free consolidation of all operation systems into a single, comprehensive Customer Lifetime App. This gives a full view of the customer and their journey, recommendations as to which policy should be applied for the specific customer, and the ability to take any customer-related action, all without the need for the representative to leave their CRM and navigate scattered data and screens.

Because of that, Interai’s product enables significant efficiency, customer experience quality (C-SAT), and revenue (retention and upselling) gains in an unprecedented time-to-market and low costs while enabling complete business ownership and agility requiring no IT or R&D effort.

Technology
By using its Visual Data Mapping technology (USPTO patented), Interai bypasses the need for API (application programming interface) integrations and code, which are a must in traditional consolidation solutions, and lead to high costs and a long time-to-market derived from the need for significant IT and R&D efforts. Interai’s technology uses advanced, adaptive computer vision to translate the data and functionality on the screen of any systems – 3rd party or homegrown, with no need for prior knowledge of the system –  into visual building blocks allowing the Interai App to read and write from any system in a robust and stable manner, without the need for integrations.

Funding
Interai is a privately held startup funded by leading global Venture Capital firms such as Battery Ventures and Neotribe Ventures, alongside current and ex software executives from companies such as Okta, VMware, Salesforce, IBM, and Microsoft. The company has raised a total of $17M since its inception in Q4 of 2019.