User:Sarinaiqbal/Chatbot

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Healthcare: The GPT chatbot ChatGPT is able to answer user queries related to health promotion and disease prevention such as screening and vaccination.

Customer Service: Chatbots have great potential to serve as an alternate source for customer service. Deep Learning techniques can be incorporated into chatbot applications to allow them to map conversations between users and customer service agents, especially in social media. Research has shown that methods incorporating deep learning can learn writing styles from a brand and transfer them to another, promoting the brand's image on social media platforms. Chatbots can create new ways of brands and user interactions, which can help improve the brand's performance and allow users to gain "social, information, and economic benefits".

Malicious Use: Soon after its launch, the bot was exploited, and with its "repeat after me" capability, it started releasing racist, sexist, and controversial responses to Twitter users.

Data Security
Data security is one of the major concerns of chatbot technologies. Security threats and system vulnerabilities are weaknesses that are often exploited by malicious users. Storage of user data and past communication, that is highly valuable for training and development of chatbots, can also give rise to security threats. Chatbots operating on third party networks may be subject to various security issues if owners of the third-party applications have policies regarding user data that differ from those of the chatbot. Security threats can be reduced or prevented by incorporating protective mechanisms. User authentication, chat End-to-End encryption, and self-destructing messages are some effective solutions to resist potential security threats.