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The International Society of Service Innovation Professionals (ISSIP) is a nonprofit organization that supports the development of people-centered, data-intensive innovation that benefits business, economy, and society.

ISSIP provides a variety of services to support the professional development of service innovation professionals throughout their careers. Students take on projects within member organizations, members connect to share practices, and the community comes together to promote service innovation through Discovery Summits and less formal panel presentations.

History
In 2012, leaders from Cisco, Hewlett-Packard, and IBM joined together with universities to launch a non-profit professional association. The professional association's initial mission and speaker series focused on Service science, management and engineering education programs and professional development of T-shaped skills, including sponsoring service-related conferences and doctoral consortium.

Publications

 * Skills for industry: Upskilling and Reskilling in the Post-Covid Era: Fostering new services and jobs creation: Three Scenarios for 2030
 * Service Systems and Innovations for Business and Society Collection -- Published by Business Expert Press

Recent Conference Sponsorships
ISSIP is known for its Discovery Summits and sponsorship of global conference sessions focused on service innovation, broadly defined.


 * HICSS: Practitioner Research Insights: Applications of Science and Technology to Real-World Innovations
 * The Naples Forum on Service: Best Paper Award
 * Frontiers in Service: Pre-conference workshop for Special Issue on Human-Robot Interactions in Service within the Journal of Service Research
 * Discovery Summit: Future of Expertise

Grants

 * National Science Foundation: Workshop: Industry-Academe research partnerships to enable the human-technology frontier for next generation smarter service systems. "This award provides support to conduct a 2-day workshop organized by the International Society of Service Innovation Professionals, ISSIP, to take place in the winter of 2017 in Silicon Valley, California. The workshop will bring together industry and academic researchers from around the country and the world. Industrial and academic participants who are considered thought leaders from a variety of academic fields and areas of application will discuss a long-term human-technology research agenda that will enable the smart service systems of the future." Principal Investigator: Yasaman Moghaddam, Co-PIs: Steven Kwan, Jim Spohrer.
 * National Science Foundation: An Industry Perspective on STEM Education for the Future: Workshop. "This workshop aims to synthesize an industry perspective about the structure and content of STEM education that will be needed by the nation's STEM workforce in the future. The project responds to the accelerating disruptive changes to work behaviors and business models, which are expected to affect the nature of work, the skills needed on the job, and the composition of the nation's workforce. The project will explore challenges to meeting current and future industry demands and will seek to identify shortcomings in the effectiveness of current STEM degrees in supporting development of competencies and skills." Principal Investigator:
 * National Science Foundation: Workshop: An Evidence-based Industry Perspective on STEM Education for the Future. "This project aims to serve the national interest by further informing higher education leaders about industry perspectives concerning skills needed for STEM jobs of the future. The project will focus at a 10-year and beyond horizon. It will also take account of the disruptive changes driven by advanced digital technologies, work behaviors, and business models." Principal Investigator: Yasaman Moghaddam, Co-PI: Louis Freund
 * European Commission:

Membership
Looking for non-profit or other source documenting membership numbers....

Annual Awards
The ISSIP Excellence in Service Innovation Award is given once each year to companies or organizations that have designed, developed, or deployed novel solutions with impact across the categories of business, society, and innovation. In 2023, Dr. Haroon Abbu chaired the selection process.

2022 Winners

 * Impact to Innovation: Cisco -- Advanced Automation with Machine Reasoning. First zero-code workflow that automates troubleshooting, compliance, as well as a closed-loop solution, thereby allowing network engineers and operation managers to automate network-based services without writing code.
 * Impact to Society: Van Robotics -- ABii is an AI-enabled robot platform that highly personalizes K-5 math, reading and social-emotional learning lessons by adapting to the performance and attention of learner


 * Impact to Business: Cisco Business Critical Services (BCS) – Design Insights streamlines the delivery process for design reviews by digitizing and automating discovery, thereby improving the supportability of the network.

2021 Winners

 * Impact to Innovation: Savannah College of Art and Design -- SCAD Service Design Program
 * Impact to Society: Virginia Mason Medical Center Franciscan Health -- Mission Control Center
 * Impact to Business: Geopogo -- Augmented Reality for Design and Construction