User:Shteawi/sandbox

In March 2015, His Highness Mohammed bin Rashid Al Maktoum, Vice- President, Prime Minister of the UAE and Ruler of Dubai, introduced The 4th Generation Government Excellence System to promote excellence practices in the federal government and to achieve excellent performance.

The aim of the fourth generation of the government excellence system is to upgrade the system of government work on innovative basis and standards based on achieved results as a foundation for excellence in government services.

The Mohammed Bin Rashid Government Excellence Award is designed based on this system, as well as the Dubai Government Excellence Program (DEGP) and more to follow.

The following is a summary of system components I hope it will add value and positive awareness as well as contributing to knowledge sharing activities in social media channels for people working in the fields of Management,  Excellence, Strategy and Organisational Development and Performance.

The system consists of (3) Axes and (9) key Criteria, each criterion consists of a set of specific Capabilities and specific Results that may include (Performance Indicators (KPI's and Perceptions - when applicable throughout the system)

The 1st Axis is: Achieving the Vision and it consist of 4 Criteria (1,2,3,4,) (60% weight)

(1) The National Agenda

(2) The main functions and it has 4 sub criteria


 * Strategy implementation and performance
 * Operational Plans through Managing & implementing projects/initiatives/programs
 * Processes management
 * Sustainability in socioeconomic and environmental fields

(3) Seven-star Services (Design and Implementation)

(4) Smart Government (Design and Implementation)

The 2nd Axis is Innovation the Third Pillar is and it consist of 2 Criteria(5,6) (20% weight)

(5) Future Shaping (Future thinking and envisioning)

(6) Innovation Management (innovative ideas, capabilities and org. culture)

The 3rd Axis is the Enablers and it consist of 3 Criteria (7,8,9) (20% weight)

(7) Human Capital (Designing and implementing plans, policies and processes)(8) Properties and Resources consists of three sub criteria:


 * Planning and management of properties (buildings, equipment, resources)
 * Management of relations with suppliers
 * Financial resources management

(9) Governance and it has 2 sub criteria


 * General framework for governance (Design and application
 * Risk management plans (Design and application)

The Assessment Process
The assessment approach for the government excellence system is divided into two main sections: one related to the assessment of Capabilities; and the other is related to the assessment of Results.

Capabilities Assessment Criteria will measure:

 * Effectiveness based on (60% weight to measure the results of Designing and implementing systems, programs, processes, services and policies (capabilities) that meet the needs and demands of all stakeholders with active participation of all the concerned parties and in accordance with the entity’s work nature, mandate and best practices.
 * Efficiency: based on (20% weight) to measure the results of the optimal utilization of various resources (human, technical, equipment, buildings, etc.)
 * Learning and Development: based on (20% weight) to measure the results of continuously improving its initiatives, programs, work systems, processes, services and policies using innovative ideas and creative ways based on learning from the entity’s performance results and from best practices

Results Assessment Criteria will measure

 * Comprehensiveness and usability (50%weight): the scope of indicators covered by the entity is determined through the use of appropriate indicators.
 * Achievement of Results (20%weight): through setting reasonable and ambitious targets that lead to gaining a competitive edge and creating a challenging environment for staff
 * Performance Improvement (20%weight): through achieving continuous improvement in performance as a result of the effectiveness of the process of learning from its previous performance and from best practices.
 * Leading Position (10%weight): through reaching leading positions internationally in its area of work based on achieved results. Its results also contribute to placing the UAE in leading positions and top international rankings and indices.

It is very important to mention and emphasize on the fact that the implementation and assessment must take in to consideration the (CORE BUSINESS) of each entity, this will determine the components (Capabilities and Results) to be included or excluded, as well as the assessment components weights and measurements, additionally, all components should be discussed and agreed on with the Excellence System Owners (at the top Federal and/or top local Government levels).

Good Luck On Your Journey Towards Sustainable Excellence!

If interested please send an email to: services@balanceexcellence.com