User:Skempers/National Conflict Resolution Center

The National Conflict Resolution Center (NCRC) is a full service alternative dispute resolution provider, based in San Diego, California. Since 1983, the NCRC has provided and promoted collaborative dispute resolution and conflict management to individuals, organizations and society through education, training and client services. They offer multi-lingual and multi-cultural services to assist communities in finding viable resolutions to their disputes in both business and communities on a local, national and international levels.

Mediation

The NCRC website describes mediation as a process for resolving conflicts, in which a neutral, skilled mediator assists the parties to discuss and negotiate their issues and reach a mutually acceptable resolution. They note that mediation is confidential, saves time, money, and reduces stress. Decisions are made by the parties involved. They encourage parties to attempt mediation by pointing to these facts: It works—80% of cases reach agreement It's satisfying—you control the outcome It's cost effective—avoids expense of going to court It's fast—can be scheduled in 7-10 days It's convenient—locations throughout the county It's confidential—keeps disputes private It's flexible—can be used before, during, or after a case has been filed in court It's professional—mediators are highly trained and experienced

Business Mediation

Of their business mediation, the NCRC points out that “people engage in business deals all the time. Often times the expectations on each end differ, and when things don’t go exactly as planned, these differing expectations are brought into sharp contrast. Mediation is a great opportunity to come up with the best solution and can even salvage your business relationship.” Common issues include contracts, dissatisfied customers, non-paying customers, paying for services not received, unable to return merchandise, disgruntled customer or merchant, warranties, non-working products that were purchased, environmental & land use, employment/workplace conflicts, commercial, Home Owner Association (HOA), Insurance/Personal Injury, Probate and trust, real estate and court disputes.

Community Mediation

The community mediation section of the NCRC provides myriad services in the areas of family, landlord/tenant, neighbor to neighbor, small claims court and urban solutions. The San Diego Mediation Center receives funding to provide mediation services at no cost in appropriate cases to county residents within the center’s service area.

Organizational Development & Training

The NCRC has provided training to government agencies and corporations for over two decades and is recognized as an international leader in conflict resolution nationally and internationally. NCRC’s training team has extensive experience developing conflict management strategies and dispute resolution techniques uniquely designed for government and corporate needs. Using a wide range of alternative dispute techniques, NCRC works with individuals and groups to prevent and resolve disputes through non-adversarial means. The NCRC site states that the “National Conflict Resolution Center’s Training Institute is uniquely qualified to teach you the dispute resolution skills you need. Years of working with businesses, schools, and government agencies have led us to know what works and what doesn’t. A tradition of excellence and a clear vision of the field have established the NCRC Training Institute as a recognized national and international resource.”

The Summer Institute in Italy, The Winter Institutes in San Diego and elsewhere, the mediation skills training sessions and seminars, and The Exchange are among the more popular trainings.