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Shaji Ravi, Director, Access Healthcare

Shaji was one of the members of the team that set up the first offshore healthcare BPO in India. A graduate in Defense Studies, Shaji served in various roles from a Process Associate to a Senior Manager at Nittany Decision Services before moving to Vision Healthsource in early 2000. Shaji’s uncanny ability of spotting and developing the right billing talent was a key asset in Vision’s success in transitioning and rapidly ramping-up new client operations. Shaji later served as Head of Physician services delivery at Perot Systems and subsequently at Dell Services. His grasp of Healthcare BPO has been proven time and again by his ability to interface with the clients to gather, analyze and document their specific requirements. At Dell Services, Shaji was directly responsible for meeting the unique service requirements across over 40 client programs and was responsible for the selection, hiring, training and management of over 3,000 associates, managing multiple teams, and communicating with clients on an ongoing basis. He also helped build the Hospital revenue cycle services delivery operation for large hospital systems such as Tenet. At Access Healthcare, Shaji is currently responsible for the entire organization including operations, business development and financial performance. He directly oversees hiring of key talent, transitioning of client accounts, stabilization of service delivery and ongoing continuous process improvement. He is actively involved in developing new technology-enabled delivery models and innovative new service delivery methods that build our competencies and improve our domain and technical expertise. He has set up Access Healthcare’s operations from scratch and rapidly grown the team to over 250 employees in less than one year.