User:Sopheakpanha Noeun/sandbox

Company Overview
First Cambodia, established in 2002, is Cambodia's top IT systems integration company with over 170 staff and four operational offices in Phnom Penh, Siem Reap, Lao PDR, and Myanmar. An ISO-certified company, First Cambodia offers world-class services across various industries, including banking, MFI, insurance, government, MNCs, Telco & ISP, and hospitality & retail. The company has gained the trust from partners and works directly with top technology companies. First Cambodia has consistently demonstrated its IT skills across over 1000 major projects for public and private sector organizations, making it a reliable and professional IT service provider in Cambodia, Lao PDR, and Myanmar.

History
First Cambodia, a trailblazer in technological solutions, was established in the bustling city of Phnom Penh in 2002. Within two years, the company's remarkable growth warranted an expansion to Siem Reap in 2004, marking the beginning of its regional influence. The year 2009 saw First Cambodia's bold venture into Laos, under the banner of First Lao Solution, further cementing its reputation as a leading innovator in the industry.

The pursuit of excellence led First Cambodia to achieve ISO 9001:2008 certification in 2012. This recognition was a testament to the company's dedication to maintaining the highest standards in its operations and services.

In 2014, First Cambodia's growth forward with a strategic investment from Singapore. This infusion of capital and confidence propelled the company to new heights, enabling it to innovate and expand its service offerings.

The expansion continued unabated, and in 2017, First Cambodia once again broadened its horizons by establishing the First Myanmar Solution in Myanmar. This move was aligned with the company's strategy to tap into emerging markets and bring its technological prowess to a wider audience.

In 2020, amidst a rapidly evolving business landscape, First Cambodia reaffirmed their commitment to quality and continuous improvement by upgrading their certification to ISO 9001:2015. The company was awarded the ISO 9001:2015 certification for Call Center Operation, supply and installation of banking, and enterprise networking equipment, showcasing its dedication to maintaining high standards.

Throughout its journey, First Cambodia has not only grown in size but also reputation, becoming synonymous with reliability, innovation, and excellence in the technology solutions sector. Their story is one of resilience, strategic growth, and an unyielding dedication to delivering superior solutions that meet the evolving needs of their customers. As First Cambodia looks to the future, they stand poised to embrace new opportunities and challenges, with a steadfast commitment to driving progress and prosperity in the regions they serve.

Solutions
Being a first-tier business partner with more than 30 top global technology leaders, First Cambodia offers first-class solutions:

1.           Consultation Service

2.           Solution Design

3.           Implementation Service

4.           Ongoing Support

Here are their solutions by industry:

Service Level Agreement
Their after-sales services are delivered through support that adheres to international standards and is ISO 9001:2015-certified. They offer three (3) different types of Service Level Agreements (SLAs) that support the expansion of your organization. In each support agreement, there are three (3) options that you can choose based on your operation requirements.

1. Service Only: Only support and fix issues.

2. Service & Part Backup: Support and fix issues. If cannot be fixed, part to backup will be offered temporarily.

3. Service & Part Replacement: Support and fix issues. If cannot be fixed, parts to be replaced will be offered.