User:Spitfire5000/sandbox

Challenges in practice
In practice, many projects introducing knowledge managements still fail due to the high complexity of this topic. There are still less successful use cases in practice. Using KM and creating a succesful knowledge base is a demanding task, because beneath the technical issues such as functional and non-functional requirements, social factors are the most critical input for a sustainable knowledge management. However, social factors are difficult to analyse and to differentiate.

Most important challenges of creating a sustainable knowledge base:


 * Motivate all involved parties to share their knowledge frequently through extrinsic and intrinsic motivational factors: Extrinsic motivations are evoked by e. g. monetary incentives and the freedom of contributing in KM. Intrinsic motivation is the result of succesful extrinsic motivation and often already exists, because people are eager to share their knowledge in order to get esteem and compliance.
 * Engage participants to feel responsible for KM in order to generate and exchange high knowledge quality.
 * Convince responsible management members about advantages of knowledge management: Since KM is more often initiated by the workers instead of managers, managers might not support KM because of its unstructured ontology. Seasoned managers who used to use highly structured information could refuse introducing KM because of its intangibility: Knowledge is not tangible, not computable and does not directly output revenue.
 * Involve a high number of participants: KM is based on the wisdom of the crowds. Succesful KM is dependent of a large number of active users.
 * Choose a communication model: Identify your technical requirements, define a information architecture and develop a proper communication architecture that covers all requirements.

Challenges in introducing KM (first Version)
In practice, many projects introducing knowledge managements still fail due to the high complexity of this topic. Creating a successfully used knowledge base is a demanding task, because beneath the technical issues such as functional and non-functional requirements social factors are the most critical input for a sustainable knowledge management However, social factors are difficult to analyse and to differentiate. Therefore there are two perspectives that allows examining the most important factors of creating a sustainable knowledge base:


 * Micro perspective: Relationships between the knowledge workers with each other


 * Analysing the single knowledge worker, the motivation for high frequent contributing to the knowledge base is the main challenge. Knowlege Management is based on the wisdom of the crouds
 * Since a sustainable knowledge base is dependent of active users, getting conbributors feel responsible for a knowledge platform is one of the key issues. Users must be motivated through extrinsic and intrinsic motivational factors. Extrinsic motivations are evoked by e. g. monetary incentives and the freedom of contributing to a knowledge base. Intrinsic motivation is the result of succesful extrinsic motivation and often already exists, because people are eager to share their knowledge in order to get esteem and compliance.


 * Macro perspective: Relationships between workers and managers
 * Since KM is more often initiated by the workers instead of managers, the relationships between the responsible persons for KM, mostly CIOs and managers, and the initiating workers are important. Managers might not support KM because of its unstructured ontology. Seasoned managers who used to use highly structured information could refuse introducing KM because of its intangibility: Knowledge is not tangible, not computable and does not directly output revenue.
 * Additionally managers are afraid of using KM because there are to less successful use cases in practice.