User:Sravrag/sandbox

Global Testing Services - Savings Speed To Market (SMT)

''' This is holding page for the GTS Saving Speed To Market '''

Purpose
Provide a GRBT focused overview of the Savings Speed to Market Process and Questionnaire

Objectives

 * Outline the Technology Delivery Process that is being established
 * Outline the Business Processes that are required for product launch
 * Provide an overview of how the Product Questionnaire was created
 * Take a look at the Product Questionnaire
 * Provide a summary of the Product Testing Approach
 * Provide an update on the Pilot Phase
 * Provide an overview of the Delivery Team that supports the process
 * Outline the approach to Protecting the Delivery Process moving forward

Business Processes

 * Approach is a Business and Technology effort
 * High level summary of Business processes that are required to fit the 12 week delivery process

Approach

 * Questionnaire scopes what products can be delivered
 * All artefacts designed to support future changes

Construction

 * Data Analysis performed for 17 systems, long period of analysis not to be underestimated
 * Reference data complex and inconsistent having evolved project by project over time
 * Has been an iterative process with the Business to determine what should go on the questionnaire and what should not
 * Questionnaire has been built dynamically using Excel, target of no open ended questions, validation to prevent errors etc

Questionnaire Sections
Customer Segment, Names & Codes, ISA, Backbooking, No. Parties, Notice Period, Fixed Term, Launch & Live Proving Date Min / Max Opening age, Participant Holders, Max No. Accounts, Chosen Name, Bond Funding, Offset Mortgage Arrangement Reduced ID&V, Branch Opening Sort Codes, Channel Servicing, Applicable Services, Auto-Transfers Cash / Debit Cards, Statement Frequency / Options / Production, Welcome Letter, ISA Letter Version Maturity Destination, Maturity Letter, Deposit / Withdrawal Rules, Breach Criteria, Breach Letter Withdrawal Warning, Credit Interest Tiers, Credit Interest Rate Options, Tiered / Banded, Cleared / Ledger Balance, Interest Frequency, Savings Withdrawal Calculator, Behavioural Bonus, Introductory Bonus Switch To / From, Permission to Perform Switch Default Product for Age / Staff / Student / etc.
 * Product Details
 * Product Features
 * Account Opening / Servicing
 * Stationary, Cards & Letters
 * Product Term
 * Interest
 * Product Switching
 * Gateway Display

Product Testing
Scope: Product Features identified across 3 channels

Approach and Schedule: Questionnaire used as the basis for the Test Model

Pilot Phase Update

 * Due to commence on the 23rd March
 * Four products in scope for the pilot (3 personal, 1 business)
 * Potentially 2 of the personal products will be rolled out into production for sale
 * Enhanced support being provided for the pilot period by the project team
 * Refinements are expected out of the pilot before going into BAU

Protecting the Delivery Process
Error handling


 * All data and code errors managed through support processes

Change Requests


 * Where IA is small change will be completed by new team


 * Where IA is large change project will need mobilising

Protection
 * Awareness by communication sessions, design template and checklists updates


 * Monitoring of designs and changes, validated by Service Introduction acceptance criteria


 * Controls via new data Service Introduction process and CR’s to be raised where projects are impacting the process