User:Suniljmistry

Sunil J. Mistry

Sunil J. Mistry (born Oct 13, 1978) is an Indian business management expert, with proficiency in operations management, project management, people management, transition & service delivery, and quality management in BPO, ITES, KPO companies. Sunil has transitioned few of the India's top outsourced voice and non-voice projects to India with India's top BPO & KPO companies like EXL Services, WNS Global Services, Convergys, iCall India Ltd., Hi-Tech Outsourcing Services, India etc.

Career:

During his career till date, he has worked with companies with 2 employees to companies with 66,000 employees worldwide, at different positions from Systems Engineer to Associate Vice President in various sectors like: Computer Assembling, Computer Training, Software Development, Web Development, eCommerce, Call Centers, Back-Office Operations, BPO Companies, Mortgage processing, etc. At present he works at Hi-Tech Outsourcing Services, one of the top BPO, KPO, ITES company in Gujarat, India. He manages central digital marketing activities for the organization.

Career Shift:

Sunil Mistry shifted his focus to digital marketing arena in 2006, especially towards complete array of digital marketing including - Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social Media Optimization (SMO), EMail Marketing, Affiliate Marketing, B2C eCommerce & B2B online lead generation for advanced engineering services like Computational Fluid Dynamics (CFD), Finite Element Analysis, Sustainability, Energy Modeling, etc.

Sunil J. Mistry started his career as a systems engineer at a small company at Vadodara, Gujarat back in Feb, 1999. Then he worked as a professional software trainer at NIIT and Zap InfoTech Ltd. Later he moved on in software development and web based application development at one of the Software Development company. In the year 2002 he made a big switch to BPO / Call Center industry and moved to Noida with one of the top Business Process Management (BPM) companies where he worked for Dell Technical Support - Pilot Project. After successful process / Project Transformation he took over a second Pilot project with one of India's top BPO company at Pune for world's top company's Customer Service Pilot Project. After two successful project transitions in Voice - Customer Service, he took up third and most challenging Technical Support Process & Customer Service for world's largest cargo company at Pune with world's one of the top customer service / call center company.

Then he moved to Ahmadabad, Gujarat and joined a well know call center company for complete Mortgage file processing process management. In early 2006, Sunil J Mistry joined Hi-Tech Outsourcing Services which is Gujarat's leading Business Process Outsourcing Company that provides - Architectural Design Services, Engineering Outsourcing Services, Software Development, Mobile Development & Data Processing Services since 1992.