User:TheAlabamaAuthor

Since 2009, I have been reviewing, revising and editing copy for technical writing. Additionally, I have also authored over 100 technical manuals, focusing on Quality Assurance, techniques and tools. I frequently cite Juran, Deming and Ishikawa in my work, as they are the founding fathers of modern day quality assurance / control. This discipline spans across many different types of industries. While originally focused on manufacturing, utilizing the same tools in the service and retail environments has generated a vast array of innovations.

This is where my experience, education and talent help to combine existing processes and unusual improvement methods to create dynamic improvements in many settings.