User:Timshel13

Viewing Remote Control Sessions in a Secondary Window (Tear-Away)
By detaching a Remote Control session, you can view the customer's computer in a secondary window outside of the main Technician Console workspace.
 * During an active remote control session, click the Tear Away button on the Customer Desktop tab.
 * Another way to detach the session is to drag-anddrop the Customer Desktop tab.
 * To return the session to the Technician Console, click the Attach button next to the Customer Desktop tab or on the detached window itself.
 * To always launch remote control sessions in a separate window, select Options > Launch TearAway Session Windows

The Customer Experience: Rescue Applet
The customer is asked to install this small executable file to his computer when a technician initiates a normal session.

Image

Customer capabilities using the Applet:
 * Chat with the technician(s)
 * View a detailed session log
 * Allow or deny the technician the right to perform certain actions
 * Send individual files to a technician
 * Change the display font size
 * Revoke permissions, such as remote control or file management, from the technician by clicking the large X in the upper-left corner
 * End a session by clicking the small X in the upper-right corner
 * Note: The Applet automatically removes itself at session conclusion.