User:Twynham/Innovatia Inc.

Innovatia Inc. is a knowledge management company located in Saint John, New Brunswick Canada. Innovatia was founded in May of 2000 and was then the interactive knowledge division of NBTel (New Brunswick Telephone Company). NBTel became part of Aliant in 1999 and part of Bell Aliant in 2006. Innovatia is a wholly owned subsidiary of Bell Aliant. Innovatia's beginnings are tied to the largest outsourcing deal ever awarded at that time. Nortel Networks contracted Innovatia to manage, convert, and deliver training on their carrier (DMS) portfolio. Combining the efforts of multiple Atlantic Canada elearning development companies including LearnStream, BKM Inc., Engage Interactive Inc., Content Alive Inc., Mosaic Inc, and Job Oriented Training Inc., Innovatia transformed and updated over 150 training courses to eLearning, virtual classroom and blended models using some traditional classroom delivery. Since it's beginning, Innovatia continues to provide the training on this portfolio and has logged hundreds of thousands of student days in 29 countries.

From the beginning Innovatia was not content to be in only the learning space, information of all types is part of adult learning and the natural progression from learning to technical writing and documentation has been a large part of Innovatia's offerings since 2001. Today the technical writing team is comprised of approximately 150 writers, editors, subject matter experts, graphic artists, production specialists and project managers. A continuous improvement mantra has moved the team through various cycles of tools and technologies up to today's XML authoring and DITA toolkits. Innovatia continues to incorportate single source methodologies, Web 2.0 technologies, and semantic search through Research and Development efforts.

The services Innovatia provides grew again in 2002 to include Technical Support. Today Innovatia provides services as a Welcome Desk for new customers,Triage and Product Support for customer product lines all feeding into the knowledge management focus. The use of a Visual Standard Operation Procedures Tool and multiples workforce effectiveness iterations ensures that all service level agreements are exceeded.

Flexibility, integrity, and a driving desire to delight customers has given the CEO Roxanne Fairweather the nickname "Head Customer Maniac."