User:Vaasaett

Utility Customer Switching
Switching supplier is the action through which a customer changes supplier. More specifically a switch is essentially seen as the free (by choice) movement of a customer (defined in terms of an overall relationship or the supply points and quantity of electricity or gas associated with the relationship) from one supplier to another. Switching activity is defined as the number of switches in a given period of time. A switch additionally includes: - A re-switch: when a customer switches for the second or subsequent time, even within the same measured period of time. - A switch-back: when a customer switches back to his/her former or previous supplier.

Switching and moving: - When a customer moves, a switch should only be recorded if a customer switches to a supplier other than the supplier which is incumbent in the area where he/she is moving to. Changes of tariffs: - A change of tariff with the same retailer is not equivalent to a switch (this exclusion extends to: changing to a new tariff; changing from a regulated to a non-regulated tariff with the same supplier or a subsidiary of the same supplier).