User:Vipenm9/Books/The 21st Century Organization

Quality, TQM, Process Improvement CMM etc.

 * Organizations and Management/Quality
 * Organization
 * Goal
 * Organization development
 * Business process
 * Business process improvement
 * Zero Defects


 * Backgrounds and different approaches/Models
 * CMM
 * Capability Maturity Model
 * Quality Management Maturity Grid


 * Important contributors to movement
 * Philip B. Crosby
 * Quality costs
 * Michael Martin Hammer
 * James A. Champy
 * CMMI Version 1.3
 * Capability Maturity Model Integration


 * eGoverment
 * EGovernment in Europe


 * Enterprize Architecture
 * Enterprise Architecture Assessment Framework
 * Book:Enterprise Architecture