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Mark O’Loughlin is a management consultant and author, based in Ireland, focused on business management, IT management, and cloud computing. He is best known as the author of The Service Catalog and the Professional Cloud Service Manager course, syllabus and eBook.

Career
O’Loughlin is the managing director of Red Circle Strategies which creates and licenses intellectual property for commercial use.

In Ireland and the UK, O’Loughlin also works as Head of Consulting and Advisory at I.T. Alliance and Auxilion.

O’Loughlin became a Fellow of the Irish Computer Society (ICS) in 2015 and is one of approximately 80 ITIL® Masters in the world. Between 2012 and 2014 O’Loughlin was a director of itSMF Ireland.

Author
O’Loughlin is the author of two books, ''The Service Catalog. A Practitioner Guide and Professional Cloud Service Manager eBook''. His works have been published in over five languages.

The Service Catalog
O’Loughlin authored “The Service Catalog” in 2010 which is published through Van Haren Publishing (VHP). The book defines a model for eight different views of the service catalog visually represented in The Service Portfolio Pyramid ™. Detailed guidance is provided on how to successfully establish, manage and maintain an appropriate service catalog.

The book has been described as a “practical, independent, hands on guide to design, develop, and maintain an almost universal service catalog”.

Professional Cloud Service Manager
Professional Cloud Service Manager was developed by O’Loughlin and reviewed by George Sawyer and John Savageau. Professional Cloud Service Manager (PCSM) is a course covering the non-technical aspects of cloud computing including strategy, design, operations, service management, service level management. Significant emphasis is placed on understanding the disruptive nature of cloud computing and how organizations need to adapt their current IT practices to benefit from cloud computing.

The Professional Cloud Service Manager exam is accredited by EXIN on behalf of the Cloud Credential Council.

Reviewer
O’Loughlin has reviewed numerous publications and books including
 * The ITIL Process Manual by James Persse     ISBN: 9789087536503
 * Standard and Case by Rob England      ISBN: 1482061740
 * Service Strategy. ITIL 2011 Edition . Endorsement review for itSMF International. ISBN: 978-0113313044