User:William.coppock/sandbox

CliqueCloud Helpdesk is a free to use Software as a Service (SAAS), help desk and issue tracking application provided as a part of the wider CliqueCloud service developed and operated by CliqueCloud Limited, based in Sussex, United Kingdom.

Features

 * Web-based interface
 * Conversation tracking
 * Case notes
 * Status and task assignment
 * Automations
 * API integration with SOAP and XML
 * Written in Java
 * Backend is MS SQL Server, Tomcat

History
CliqueCloud was conceived in October 2010 to be a platform that would bridge the gap between social networking and cloud-based SAAS applications. The original project conceived a core social network on top of which three applications would be built: Silverlining, an e-commerce application designed around a brokerage model; CliqueCloud Helpdesk; and Membership mangement. CliqueCloud Helpdesk was released in May 2012 at the same time as the core CliqueCloud service. Spin offs from the CliqueCloud development include the XDAT framework and CliqueSafe, a Cross Site Scripting (XSS) protection mechanism, also released in May 2012 and for which CliqueCloud Limited filed a patent application in October 2011.