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= Matrixforce =

Matrixforce Corporation (MC) is an American corporation headquartered in Tulsa, Oklahoma, United States that provides technology support for medium-sized business customers primarily in professional services, finance, and the public sector. Established on October 17, 1978 to provide data collection solutions for manufacturing and distribution, the firm rose to be a small but recognized national expert for implementing bar code technology using a variety of software and hardware.

In 1996, the company then known as Computer Technology Solutions (CTS) narrowed business focus to offering managed services and has diversified in recent years into cloud computing and online backup. In 2003, Kevin Fream bought out the original owners and remains the CEO today. Due to brand confusion of 37 other national firms having a similar name, the corporate name was changed to Matrixforce in 2005. Matrixforce is a privately held, C Corporation and publishes no financial reports.

History
Early History

In 1978 with prevalent use of bar codes in grocery stores, the company began selling Datamax and Zebra thermal printers for bar code shipping compliance to manufacturers and distributors. From there the company expanded to selling labels and ribbon, as well as laser scanners and wedges. In 1989, process improvement and software development were added for providing custom applications in time and attendance, workforce management, warehousing, and shipping.

Applications were developed using a variety of programming languages and database management systems including: BASIC, C, Progress, FoxPro, and Access. As part of this evolution, the company also began deploying early Windows NT and Novell networks. To ensure competency and differentiation from competition, the company joined the Microsoft Partner Program in 1994.

1996 – 2004: Managed Services Era

By 1996, the technology industry had changed greatly. Customers were abandoning IBM mainframes for PCs and previously high margin bar code products became inexpensive and common knowledge. New technology and applications were developed for servers and there was a shortage of knowledgeable talent to deploy solutions. For these reasons, the company began providing network implementation and support. The marketplace in Oklahoma consisted of a relatively few number of indviduals or small companies with unknown or questionable skill, predominantly billing by block time. The block time model had various flaws, chiefly that support expenses could escalate wildly for customers with little accountability for support providers. Recognizing that customer cost and service demand were often in conflict, the company developed managed services to offer regular maintenance and unlimited incident support, with guaranteed response for a flat monthly fee. With managed services and Microsoft Certified Professionals, the company quickly became the dominant technology support firm in Oklahoma. In 2003, the company became the first Microsoft Gold Certified Partner in Oklahoma and one of the top 30 Microsoft Partners in the U.S. selected for the Microsoft Rapid Deployment Program of Windows Server 2003. As a prominent Microsoft Partner, growth was stymied due to 37 other national firms named Computer Technology Solutions (CTS) and the company name was changed to Matrixforce in 2005.

2005 – Present: Cloud Computing and Online Backup

Today, Matrixforce continues to add value to managed services by utilizing cloud computing and online backup, which is mutually beneficial in lowering customer support costs and managed service provider demand with improved reliability and security. Since 2005, Matrixforce has offered implementation and support for Microsoft Online Services and Google Applications. As of March 2012 per Microsoft Pinpoint, Matrixforce is rated 48th in the world for Cloud Accelerate competency out of over 600,000 partners worldwide. Matrixforce is also a prominent Dell Partner providing a public cloud online backup infrastructure using Equallogic.

Services
For the 2011 calendar year, Matrixforce has 3 main services: Guardian, Orbit, and Recovery.

Guardian

Guardian is the brand name for Matrixforce managed services. Seventy-two percent of Matrixforce revenue is derived from managed services.

Orbit

Recovery