User:Yegor.Ludmilin/Retail Hero

Retail Hero is a provider of point of sale systems for retail stores based on Microsoft Dynamics RMS. In addition to this, Retail Hero is a developer of multiple plug-ins and add-ons for Microsoft RMS, and has made many contributions to the point of sale system market.

History
Retail Hero was founded in 2000 after being hired as a consultant for a retail store do develop a POS solution. After considering several options, the company found a combination Microsoft Dynamics RMS and a custom software add-on built in-house to be the best possible solution for this particular store. Since then, Retail Hero stuck with this marketing approach, providing Dynamics RMS as the software foundation and using their own third-party add-ons to specialize the solution. In 2007, Retail Hero established a new brand called Top Dog POS that was a bundle of POS software and hardware specifically tailored to pet food retail.

RMS Add-Ons
As part of their business model, Retail Hero developed several software add-ons for RMS that can be separated into 3 distinct categories.

Loyalty Programs
Customer loyalty is important issue in the retail sector because of an over-saturation of the market, especially in North America and Europe. Retail Hero made several contributions to POS software in the area of customer loyalty with its loyalty add-ons. These include:
 * Q-Rewards, a quantity-purchased based loyalty program based on a buy X get Y for Z redemption schedule. Because pet food manufacturers frequently support loyalty programs based on this model, this module is in high demand among pet food retailers. This module was originally designed for a pet food retailer, but has seen effective application in sporting goods retail, cafes and grocery stores. The current version of Q-Rewards is 2.7. Version 3.0 will be released for Dynamics RMS as well as Dynamics POS 2009
 * Hero points, a multi-tiered cash-spend based loyalty program similar in structure to Air Miles in which a customer is awarded points for every purchase made. After a set threshold is surpassed, the customer has the option to redeem the threshold number of points for a discount set by the store manager. Hero Points 3.0, to be released in Q4 2009 will feature compatibility with both Dynamics RMS and POS 2009.
 * Happy Checks, an innovative loyalty program based on Happy Checks that mails a cash-value coupon disguised as a check when a threshold level of points is collected by a custoemr of the host store.

Interface Enhancements

 * Catalog View is a graphical enhancement that displays inventory in store as images. It was designed and implemented in 2003 for a chocolatier, and has become very popular with produce and grocery retailers that have items that do not have an assigned barcode and thus are not scannable at the POS. It is also popular among cafes and fast food stands.
 * QuickTender was developed specifically for those retails ectors that process multiple single-bill transactions in a short amount of time, like convenience stores. The add-on puts additional buttons on the transaction screen that show bill values that can be clicked to process a cash transaction of that bill value.

Operations Management

 * Back Order Presto