User:Yunfengrui/sandbox



RETURNS AND REFUNDS FAQ

I have received my order but I no longer need it. Unwanted goods can be returned for refund for any reason within 14 days. Cost of delivery both ways is non-refundable.

The product is faulty- can I return it? In this unlikely event you can return the product back to us within one year, however refunds can only be issued within three months of purchase. First of all, we will need you to send us the faulty item back, unfortunately we cannot dispatch replacement or issue refund before the product is returned. If you do not have original package, please contact us for item-ID, you can indicate it on the package.

How do I request refund / request replacement / return goods to you? Sending items back is easy, please send us a message via Amazon and we will reply with all the necessary information. We require returned goods to be sent via a trackable courier service, such as Royal Mail Recorded Delivery.