User:ZCorum/sandbox

ZZCorum is a US based company providing managed broadband services to broadband providers in the United States, Canada and the Caribbean. ZCorum provides services, software and support to independent cable and telecom broadband providers. In addition to the corporate office in North Atlanta, they have two call centers located in central and southeastern Georgia. Add reference here to support statement.

History Founded in 1995 under the name of America.net and ISPAlliance, the company began business as the first ISP provider in the state of Georgia http://www.fiercecable.com/special-reports/fiercecables-fierce-15-2010/cable-modem-monitoring-zcorum Cable modem monitoring: ZcorumOctober 19, 2010 ref here in the United States and provided provisioning for _____. In 200? Under the parent company name of ZCorum, based in Alpharetta, Georgia, the company developed a software platform for broadband diagnostics, mapping and reporting. http://www.redorbit.com/news/technology/1935072/fiercecable_selects_zcorum_for_their_first_fierce_15/ Ref http://www.fiercecable.com/special-reports/fiercecables-fierce-15-2010/cable-modem-monitoring-zcorum ZCorum is governed by a Board of Directors, a President and CEO, a CFO and five Vice Presidents. Ref here ZCorum began operations in a business park in Alpharetta but moved to larger quarters on Windward Parkway in 200? Growth and expansion required a move to an office tower on North Point Pky in Alpharetta in 2012. Ref here http://news.yahoo.com/zcorum-moves-corporate-office-location-110234307.html I need a timeline of events/years

(General Overview of products and services) ZCorum provides both residential managed broadband services and commercial service solutions to broadband suppliers such as cable ref here and telecom ref here companies, municipalities ref here and university campuses ref here. ZCorum also provides services in engineering, development, network management and equipment acquisition VoIP and technical support. Ref here End user support for services includes internet, cable tv and TVEverywhere As part of its managed services, multiple devices are also supported including smartphones, tablets, laptops and gaming devices. http://investing.businessweek.com/research/stocks/private/snapshot.asp?privcapId=23741625 Bloomberg Business Week (In depth of products and services) The flagship product for ZCorum is a broadband diagnostics software platform, TruVizion, and was introduced in 200?. Ref here The platform was initially developed for cable company operators to monitor their broadband networks. 2009 first Canadian customer – Enters Canadian market ref here http://www.insideview.com/directory/zcorum-inc InsideView Business directory In 2011 a mobile application for field technicians, TechVizion, was developed as a companion tool to the TruVizion flagship product. http://news.yahoo.com/zcorum-announces-mobile-app-cable-modem-diagnostics-nctc-110228149.html http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/328041-average-call-time-useful-call-center-metric.htm (TMCNet.com – World News – June 2011)

In 2012 ZCorum used technology from Incognito Software to create a system for DSL network operators to manage services on their systems. (CED Magazine – New Products – March 2012 ZCorum, Incognito combo on DSL service management) http://www.cedmagazine.com/products/2012/03/new-products-march-2012

Note: See the pre proposal brochure from rick for some additional history. In early 2013 ZCorum added VoIP inline ref here diagnostics features to its TruVizion and TechVizion products. (ZCorum shows new VoIP diagnostic features - Tue, 02/26/2013 - 3:26pm - Mike Robuck CED Magazine http://www.cedmagazine.com/products/2013/02/zcorum-shows-new-voip-diagnostic-features and later to its mobile application. (http://sip-trunking.tmcnet.com/topics/enterprise-voip/articles/238890-voip-diagnostics-added-zcorums-techvizion-mobile-app.htm - SIP Trunking - Carolyn J Dawson – November 2011- VoIP Diagnostics Added to ZCorum's TechVizion Mobile App. Computer Telephony Integration (BOOK) In 2011 ZCorum was instrumental in preparing the Georgia Telephone Association for IPv6 transitions. Technology Pizzas – Elec Widget Emphasizes preparation ZCorum IPv6 Georgia Telephone Association http://gadget.elecwidget.com/Emphasizes-preparation-ZCorum-IPv6-Georgia-Telephone-Association-Meeting/ In 2012 ZCorum expanded its service to the Caribbean http://news.yahoo.com/st-maarten-cable-tv-signs-zcorum-220646756.html  (Fierce Cable November 2012 http://www.fiercecable.com/press-releases/st-maarten-cable-tv-signs-zcorum).

ZCorum operates two technical support centers, in Gordon, Georgia and Swainsboro, Georgia, middle and southeast Georgia respectively. (tmcnet Is Average Call Time a Useful Call Center Metric? –Jacqueline Lee- February 25, 2013 – http://outbound-call-center.tmcnet.com/topics/hosted-call-center/articles/328041-average-call-time-useful-call-center-metric.htm

ZCorum is a member of the National Cable Television Cooperative,[2] National Cable & Telecommunications Association (NCTA)[3] and key employees are members of the Society of Cable Telecommunications Engineers (SCTE),[4] and the Cable & Telecommunications Association (CTAM).[5]

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