User:Zanimum/BT letter

Hello,

The ticket booth workers that were at the downtown terminal need serious retraining. They have absolutely no sense of geography, at least beyond Brampton's borders.

The sole staff member on duty would wander the transit booth aimlessly. I'm not sure what the first client was asking for, but it took 5 minutes to serve them. I don't think it was the client who was extending the interaction to such a length. I hope that the second staff member was on break (in the middle of rush hour, just before 5) as she wasn't attending to any customers. She eventually tried to help her colleague, but together, they still were useless.

The key reason I'm setting any sort of compliant is that these staffers had no idea how to help someone get to a destination. I don't expect your staff to know all destinations in all locations, that would be silly. But they should know where the transit hubs are, and know how to ask questions.

The customer was asking to go to Dufferin in Toronto. Their first question should have been what intersection he wanted. Dufferin would span the entire height of Toronto, if not for Downsview Park. He might have wanted to go to Liberty Village near the Lakeshore, or Yorkdale. They didn't think to ask.

After about five minutes of poking around, they suggested he take the Zum to Square One. I presume from there, a MiWay bus meandering to Islington, subway to Dufferin, and then bus to wherever he wanted. This would take hours. They should have realized that the Zum Queen to York U would get him into Toronto quicker, or that he could take the GO bus direct to Yorkdale which is on Dufferin. Even if his destination was right at the Dufferin subway stop, he'd still likely be better off taking Zum express to York U.

Your attendants need to learn how to ask questions. Otherwise, they're just making fools not just out of Brampton Transit, but out of the entire transit network in the GTA.

Nick