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IT QUALITY INDEX is IT quality assessment framework. Defines six quality domains and 48 quality dimensions.

IT Quality Index model is describing six quality domains and setup of quality assessors.

Six IT Quality domains are:

·       Business / Customer

·       Human assets

·       Services

·       Processes

·       Tools

·       Appearance

Definition of IT Quality: Multi-dimensional entity where every dimension is expressing level of adoption widely accepted best practices and non presence of bad practices.

IT Quality is expressed in the form of IT QUALITY INDEX, which represents measurement of all quality dimensions based on consistent and documented process performed by skilled and IT Quality Expert.

Reference: http://www.itqualityindex.com