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Digitech Computer Inc. is a computer software company based in Briarcliff Manor, New York. Digitech is a manufacturer of EMS billing and dispatching software in the United States, which processes over $375 million of ambulance charges annually.

History
Digitech was founded in 1984 by Mark Schiowitz in New York City, New York. It began as a software company, writing innovative programs to help hospital-based ambulance companies, private ambulance services, and municipal 911 providers streamline their billing process and enhance their dispatch operations. In 1993, Digitech added the billing services division, making it a full-service billing firm.

Ambulance Commander®
Ambulance Commander is Digitech’s flagship product, comprised of multiple applications and modules designed and developed to manage all aspects of EMS billing and related data management and reporting.

Appeal-IT™
Appeal-IT™ inoculates the clients against insurance companies’ automated short-pay system, turning what has traditionally been banter between insurance company computers and billing company personnel into a spirited discussion between Digitech's computers and insurance companies. Appeal-IT™ is just one of the many technological innovations made possible by the fact that Digitech owns, develops and maintains its own billing software, and one of the many ways by which we’ve managed significant collection increases for all of our clients.

Dashboard™
Digitech’s Dashboard™ is a recent addition to the Ambulance Commander product family. It brings EMS operational and financial data into an easy-to-use, intuitive interface that enables managers, administrators, and business analysts to get a realtime picture of any aspect of their operations.

PCR Lens
PCR Lens is the newest addition to the Digitech product family. The PCR Lens data quality reporting interface aggregates the pre-hospital data from each run as it comes across through the Patient Care Report application and serves it up in an interactive user interface. Ambulance Commander can then display the data in a variety of user-defined views, making it easy for EMS leaders to pinpoint problems, push training and re-education to where it’s needed, and identify high performance individuals and crews.

Portal™
Portal™ is an online interface through which patients can access their account information. Through Portal, patients can provide insurance information, update their demographic information, and review the status of their accounts. Credit card payments can also be made through a 128-bit SSL self-service payment interface.

SecureDocs®
SecureDocs® is a Document Management Imaging System that brings document storage and management efficiencies to clients. SecureDocs® allows EMS providers and Digitech to easily store, organize, and retrieve documents relating to the transport. This includes letters, legal documents, or any other documentation that may be of value in the future. SecureDocs® surpasses paper filing systems by providing one-click access to all documentation. Using Optical Character Recognition (OCR) and Barcode recognition technologies, SecureDocs® provides full text search capability for all scanned images, simplifying the process of locating, viewing, printing, or emailing important documentation.

Scorecard™
Ambulance Commander® Scorecards combine performance information into online real-time snapshots from which the County employees can drill down all the way to the individual patient, claim or transaction level for all processing events and performance measures.

Sentinel™
Sentinel™ is Ambulance Commander’s automated account watchdog, providing continuous monitoring of the ambulance service’s key performance indicators. Digitech account managers, working in concert with the client EMS administrators, establish a set of normal operating parameters, some of which are unique to the organization and others defined by standard operating procedures and normal industry standards. When deviations from those established norms occur, alerts are issued to the account managers and admins, enabling them to identify and attack problems before they become bigger problems.

Sleuth™
Sleuth™ is a web-based demographic search tool used to obtain missing or incomplete patient or insurance information when it is unavailable to medics in the field.

Mark D. Schiowitz - President & CEO
Mark began his career as a systems analyst on Wall Street. In 1984, he left that world to start Digitech, building custom financial applications. In 1987, Digitech released the company’s signature software solution: Ambulance Commander®. Mark’s father ran two ambulance companies, so his life-long interest in the medical transportation industry grew from a solid base of experience. Mark has a degree in economics from Bucknell University and did graduate study in accounting and computer science at Baruch College.

Joyce E. Kerulo - Senior Vice President: Billing Services
Joyce joined Digitech in 1993 to start the billing services division. She manages a staff of 50 billing specialists processing over $250M in ambulance claims annually. Joyce is a former assistant controller at MediCab, one of New York State’s largest providers of medical transportation services. She holds a degree in accounting from Manhattan College.

Walter C. Pickett II - Senior Vice President: Implementation & Support
Walt joined Digitech in 1994 and is responsible for all aspects of implementation and support. He and his staff of 12 IT professionals and account managers ensure that all system customizations, including ePCR integration and custom reporting requirements, are in place and tested, and that client administrators are fully trained and supported before the go-live date. Walt has a degree in mathematics from Susquehanna University.

Ben Lambert - Vice President: Technology
Ben joined Digitech in 2002 as a Senior Software Engineer. In 2012, Ben was named Vice President of Technology. He is responsible for application architecture, and resource allocation and staffing for IT/development. Ben has a degree in Music Theory from Temple University, a BSIT from the University of Phoenix and graduated as Valedictorian with an Executive MBA from Pace University.

Mike T. Mannion - Vice President: Finance
Mike joined Digitech in 2003 and is responsible for Finance, Administration, Compliance and client reporting. He has 25 years of experience in finance and administration with small and emerging businesses, developing budgets and establishing performance metrics. Mike has a degree in accounting from Rowan University.

Clients
Digitech's clients vary from volunteer ambulance corps to public municipalities and regional hospital systems. The number of transports of the clients ranges from 2000 to 100000 per year.