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To California Insurance Commisioner: It is my understanding that you are required to make sure that consumers are honestly dealt with in the purchase of car insurance in this state.

I have been trying to reconcile with an insurance company agent that falsified my information to an insurance company to give me a lower rate. When the actual insurance company called to verify the information, and I told them what I had told the agent representing me, my insurance payments went up $40.00 per month. This was not affordable for us, so I found another agency that would offer me better coverage for less. When I called the agency to cancel my insurance on a particular date, they assured me it would be done. Five days after this date, an automatic payment was taken out of my account, and when I called the insurer, I was told that my insurance agent had not canceled as per my request. When I spoke to my agent about the problem, she informed me I shouldn't have given the insurer my real information. Because of the falsification and the incompetence of not canceling my insurance, I am out $157.00, and would like the insurance agent to pay back my agent fee of $290.00, as she did not represent me honestly which led to us having to get new insurance. I have made numerous calls trying to rectify this, and each time I call, I have been given promises of returning the overpayment, and the agent fee, or the agent in charge is "Not available" and " Will call me back", which never happened. These calls are all documented. I have all the information in hard copy.

I have no other option other than to file a formal complaint with you concerning this agent. Express Lane Insurance CA DOI Licence #OK47704 Agent's name Gabrielle

Please respond to this so I can proceed with this controversy. Thank you for your attention

Sincerely,

Ann Larkin PO Box 313018 Guatay CA, 91931