User talk:2600:6C5A:17F:FF7C:2912:29F9:8D7E:B65D

The Cedartown Housing also known as Touching Lives in Cedartown “TLC” is very poorly managed. The Director for this organization Ms. Cook, knows nothing about caring for the tenants. There has been one issue after another. My mother has lived in the building on West Ave for 5 years. From the very start issues started happening. Ms. Cook called my mother to the office and told her she could not have anyone over every day and that was also the first time Ms. Cook found it necessary to threaten my mother with her place to live. Of course, at that point my mother was so scared of losing her affordable home, as she gets less than $800 a month in disability, she stopped caring for her grandchild during the day (her grandchildren are her life) and asked that we (her family) not come over too much so she does not lose her home. My mothers lease never stated that her family (grandchild) was not allowed to visit daily. Petty issues kept coming up and each time Ms. Cook continued her aggressive behavior towards my mother. On one occasion I went to the office with my mother and was shocked to see the disrespectful way she tried to treat my mother. Ms. Cook quickly walked to the sofa in the office my mother was on and before she could stand to greet her, she was standing over my mother, speaking in a hateful tone. At which time I stood after seeing my mother physically shaking and asked that she back up and allow my mother to stand or go to her office (privately not in the lobby with other tenants) to speak to her but she was not going to keep standing over her to intimidate her. This was not an acceptable request and I then realized how unprofessional Ms. Cook is, because the respectful request was too much for Ms. Cook, so she just dismissed us and later called and was rude to my mother via phone. Again, I get a call from my mother, who has severe health issues to tell me that she was told in a not so direct way she just needs to deal with it or get out. After living at the location a few years my mother health took a turn. She was in need of a larger unit for medical reasons, each time she got the letter from her physician that Ms. Cook said she needed, the doctor note was not acceptable (letter said what Ms. Cook stated it should say). My mother was given a power wheel chair as she is not able to get around as she once was. Ms. Cook was then provided with yet another doctor note to get a larger unit so she is able to use her wheelchair. Ms. Cook told my mother that she could get rid of some of her belongings if she needed more room. Ms. Cook still refused. Once my mother finally stood up to Ms. Cook and let her know she will seek outside help if needed, because she had followed and provided all information she was asked for and still being denied. Some how the documents that had been unacceptable became acceptable and mother was moved to a larger unit. Ms. Cook let it known that she was not happy about the move and made the comment “ If you have damaged the walls from using your wheelchair you will have to pay for it.” My mother let Ms. Cook know for the 10th plus time, that she was not able to use her medically necessary chair in her home due to the small efficiency apartment. This is one of the medical reasons she has been tying to get a larger unit. No damage was done to the apartment since she did not have room to use the chair. My mother who has passed every inspection of her apartment the office has conducted. This bring me to the newest issue with Ms. Cook. My mother received a notice when paying her March rent that she owed $540 for the apartment she was moved out of. Now I find several issues with this as its listed as 11 hours to clean and 8 hours to paint. My mother was very confused as a final walk though had yet been performed with my mother, the tenant, present. She was told my Ms. Cook, the amount listed is due my March 31st. The letter was dated February 5, 2019. My mother asked why she was just getting this and was told by Ms. Cook that she was sent a copy, but they may have mailed it to her old apartment. This is very odd since she oversaw the approval of her move to the new apartment. My mother then asked if she could make payments as there is no way she can pay her bills, rent, ect and pay this outrageous bill. Ms. Cooks response was “that’s not my problem”. Let me first say that 11 hours cleaning such a small apartment is outrageous. My mother’s apartment would have had to be beyond filthy to take that long. If said apartment (which had had a final cleaning by my mother and a friend (another tenant) after moving out) was this bad the tenant had the legal right to be in the apartment for the final walk through so all the supposed issues could be made known. Then 8 hours to paint this efficiency apartment is also beyond ridiculous. I would like these ridiculous charges reviewed and video (which they do have cameras in this building so providing proof of all these hours should be available) footage review as I feel this is yet another way Ms. Cook is abusing her position as she was very clear that she did not want to move my mother. I have worked in home remodeling since I was child (family business) I can paint, dry wall, roof ect… So I know for a fact that if he was in that efficiency style apartment for 11 hours, he was not working the full time. This is low income housing ran by unprofessional, and in my opinion a woman who enjoys looking down on and mistreating our elderly and disable loved ones. I am determined to not let her treatment of my mother continue any longer. I have been told by other tenants that this is not limited to my mother but that they are not willing to stand up because they have also been threaten my Ms. Cook in a non-direct way they will lose their affordable housing and they can not afford to lose their home because “she would do it.” This is an outrage and needs to be investigated one way or another. My mother does not have the money to pay her and she refused to allow payment. As I told my mother maybe going to court is our best bet because anyone can look at this small apartment and find 11 hours to clean and 8 hours to paint, is downright robbery of a disabled, low income, women. Once I find out the legal process, I will be requesting a full break down and a reason as to why (after being asked several time my mother) was she not allowed to be part of the final walk though so she could be shown the reason it was going to take such a massive time to clean and paint a small apartment. My mother was expecting to pay for the paint as she is a smoker but 11 hours to clean and 8 to paint an apartment that will fit in my kitchen. I’m no rich women so my kitchen is standard size. Attached to the bill was a list of things tenants are charged for the craziest thing. They have charges for hold an elevator, $20, for maintenance calls if they feel it unnecessary outside of business hours $30 per hour or inside business hours $20 per hour, be mindful if the tenant who knows nothing about maintenance calls in hopes to prevent damage it clearly states they would be responsible for if they do not report it, puts the low income tenant in a place where they will have to likely pay regardless. HVC charges for normal maintenance. The list of charges they are being allowed to charge is outrageous! I am hoping we can show our disabled and low income loved ones that to have affordable housing they do not have to be abused.