User talk:2601:405:8502:A160:D4BA:D9DD:FD75:95DE

i tried to get in to my account a few weeks ago...I got locked out cause I was putting wrong password in...I called you guys and u guys gave me the right password. but I still cant get in my account. its saying im locked out..its been a few weeks ago that I got locked out.how can I still be locked out? plz fix this for me. thanks..Sophia zakrzewski