User talk:2604:6000:9FC0:9F:2805:383C:9AFE:A801

Prescriptions going into "file" before they can be filled.
We live 120 miles round trip from our local Hannaford Store where we get our medications. I recently requested a medication, Tramadol, that cannot be mailed, knowing my husband was going to Farmington, ME. The request went into "on file" because it was too early to fill. Apparently there isn't a search or prompt for this refill to come up when it can be filled. Today is the second time this has happened to me, the meds were not processed for pickup. As I mentioned, we don't just live down the road, it's 120 miles and this pain med makes the difference between living and committing suicide!! I tried to call the store yesterday, four times, as I always do to make sure the meds would be ready and my calls were not being answered. Please have you IT people create a trigger that pulls these refills up when they can be filled, I know it can be done as I worked in a pharmacy in Rangeley, ME and we had this feature. This situation causes quite a bit of stress for us as we are elderly and a trip to Farmington is not easy for us. Please consider what I've talked about. Thank You Marcia Higgins Eustis, ME 04936