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The Faculty of Dentistry needs patients who are willing to be treated by inexperienced dentistry students who are trying to learn the ropes. These students are supposed to be supervised by senior dentists in the Clinic. However, in order to cut costs, the Faculty always schedules supervisors in a way that each supervisor has many more students than he/she can properly look after. Thus, patients are treated poorly by the students and patients' complaints are ignored by the Medical and Administrative staff who are generally ill-tempered. The main reason is that the Faculty treats patients at a fraction of what a professional dentist would charge, thus attracting low-income, racialized patients to the clinic. Consequently, the student dentists and the secretarial staff treat patients with contempt. The clinic administration (Dean and patient manager etc) do not hold the staff accountable for incompetence and abnoxious behaviour, or address patients complaints. As a result the staff are rude, irresponsible, and aggressive. In addition, the medical treatment leaves much to be desired, leading to unnecessary complications. In short the health of disadvantaged patients is compromised in order to benefit the well paid employees of the Faculty of Dentistry. A particular pattern of behaviour among the Faculty's staff is evident. The pattern indicates that medical and secretarial staff are hyper aware of the fact that most of their patients are low income individuals, who cannot go elsewhere for treatment. In addition, the staff are aware that they will not be held accountable for their classist and racist behaviour toward marginalized patients.

The faculty is focused on making a lot of money by cost cutting at the cost of patients' health. It does not train its staff to behave politely and professionally with the patients. In other words, the Faculty is advancing social inequality and training its staff to be oppressive professionals who do not care about patients' welfare.