User talk:71.34.75.242

Dear Kathy Marinello CEO of PODS Incorporated.

I have been having a hard time dealing with your company for the last week. I had to move my elderly parents from Tennessee to Oregon. The pod was lost and we tried to rectify the situation. However your customer service people can't talk direct to Logistics, nor can they talk direct with the storage and 'final mile' delivery folks.

Over the course of the last week I was told the pod was enroute, arrived, not arrived, arrived at the storage facility again, not at the storage facility, enroute to delivery, and many things in between. When talking to customer service recently, I was hung up on when I asked to speak to a supervisor. When I called back the next customer service representative stated that they can't forward to a supervisor, that they have to get approval on a complaint form to forward it to customer advocacy.

No one could say for certain where the pod was, there was no tracking in or out of storage facilities, there was copious amounts of notes from talking for hours with your representatives, but never any real answers.

At this point I am afraid to say anything negative about your company for fear your company will either lose or destroy our pod and the belongings within it. However, I am pretty sure this is a poor way of doing business. I would like very much to receive contact from you or some sort of manager to answer why this was such a debacle from the word 'go'!

This seems like there is a lot of room for improvement to include being able to talk directly to logistics. It seems that your customer service representatives are simply apologists for the screwups of your company, and really do nothing to service customers.