User talk:72.218.163.229

American Airlines has a commercial promoting their services using cancer and it states how they are so into helping cancer patients. Well, I really understand that one person is not a whole world of cancer patients. But, my concern is for my cousin who recently traveled from Missouri to Vermont with AMERICAN AIRLINES. She is a stage 4 cancer patient and in very poor health. Her daughter made all her travel arrangements and was sure to list that she needed a wheel chair, because she was travelling alone. Cheryl Ess, my cousin began her trip in MO. and when she arrived in DC she had no wheel chair the airline did NOTHING to assist her. Then she was told that her connecting flight was delayed not for an hour or more but until the next day at 10'20 pm. Again I have to remind you she was travelling alone and VERY SICK! They left her crying from fright, exhaustion and sick. This could have been handled in a more professional manner. It took some strangers that were also on that flight to offer to rent a car and drive her to VT. when they realized how sick she was and clearly saw that she needed to rest they then went out of their way to rent a car and driver to CT.and took her to her sister just so she would get a nights sleep. They then paid for a hotel rm before continuing their ride to VT. If these people had not been so kind and caring she would have been at that airport alone-sick- and totally mentally broken down. American Airlines did not assist or offer any assistance to her and that was so CRUEL, UNPROFESSIONAL AND I am sorry to say that commercial is a false advertisement if nothing else. Yes, they have offered her a travel voucher for her troubles but I think a simple refund would have been better. There is so future travels for Cheryl Ess unless her health improves, therefore the voucher will or may not ever get used! Her life is in God's hands and I just want to let AMERICAN AIRLINES know how incompetent they were in handling this matter!