User talk:Ahemmatd

October 2021
Please do not add promotional material to Wikipedia, as you did to Ralph Norris. While objective prose about beliefs, organisations, people, products or services is acceptable, Wikipedia is not a vehicle for soapboxing, advertising or promotion. Thank you. Dl2000 (talk) 02:16, 15 October 2021 (UTC)

Please stop your disruptive editing. If you continue to add promotional or advertising material to Wikipedia, as you did at Ralph Norris, you may be blocked from editing. Johnj1995 (talk) 03:43, 15 October 2021 (UTC)

To address the comments above here are the relevant links to update the bio of Sir Ralph Norris Based on: 1. https://www.afr.com/street-talk/ex-cba-boss-sir-ralph-to-join-wilsons-board-20210630-p585h0 2. https://www.stuff.co.nz/business/industries/101462307/the-ascent-and-descent-of-sir-ralph-norris 3. https://www.smh.com.au/business/cba-surprise-ceo-norris-to-retire-20110722-1hrlf.html 4. https://www.keanewzealand.com/world-class-network/ 5. https://www.minterellison.co.nz/our-view/the-great-achiever-an-interview-with-sir-ralph-norris 6. https://www.afr.com/street-talk/ex-cba-boss-sir-ralph-to-join-wilsons-board-20210630-p585h0 7. https://istart.com.au/feature-article/switched-on-ceo-ralph-norris-commonwealth-bank-of-australia/ 8. https://www.stuff.co.nz/business/114660772/banking-bad-the-new-zealander-who-put-the-hardsell-into-australian-banks 9. https://management.co.nz/article/unfinished-business-why-ralph-norris-flying-air-nz 10. https://www.stuff.co.nz/business/opinion-analysis/114876386/sir-ralph-norris-defends-his-record-at-top-of-big-banks 11. https://www.eurekareport.com.au/investment-news/commonwealth-bank-ralph-norris/63209 12. https://www.commbank.com.au/content/dam/commbank/microsite/sustainability2013/files/CultureofCustomerService.pdf 13. https://www.afr.com/companies/financial-services/norris-business-as-usual-20081009-jek4n

Please note - some of the references from the original version uploaded by myself have been removed.

Kindest regards,

Ali Hemmat

––Ahemmatd (talk) 09:43, 20 October 2021 (UTC)

Managing a conflict of interest
Hello, Ahemmatd. We welcome your contributions, but if you have an external relationship with the people, places or things you have written about on the page Ralph Norris, you may have a conflict of interest (COI). Editors with a conflict of interest may be unduly influenced by their connection to the topic. See the conflict of interest guideline and FAQ for organizations for more information. We ask that you:


 * avoid editing or creating articles about yourself, your family, friends, colleagues, company, organization or competitors;
 * propose changes on the talk pages of affected articles (you can use the request edit template);
 * disclose your conflict of interest when discussing affected articles (see Conflict of interest);
 * avoid linking to your organization's website in other articles (see Spam);
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In addition, you are required by the Wikimedia Foundation's terms of use to disclose your employer, client, and affiliation with respect to any contribution which forms all or part of work for which you receive, or expect to receive, compensation. See Paid-contribution disclosure.

Also, editing for the purpose of advertising, publicising, or promoting anyone or anything is not permitted. Thank you. Ivar the Boneful (talk) 09:32, 17 October 2021 (UTC)

EDITS:

based on the feedback received, the original version uploaded by myself has been rewritten to avoid any promotional language.

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FIRST SECTION (Background)

Born in 1949, Sir Ralph Norris is a well-known Australasian business leader, knighted for services to New Zealand business in 2009[1]. He is one of the few to have transitioned from CIO to CEO and one of the few to have led major business and culture transformations across completely different industries. Currently the Chairman of Craigs Investment Partners, Sir Ralph has held several Chair and Board roles and was previously CEO of ASB Bank (1991 – 2001)[2], Air New Zealand (2002 – 2005)[2] and the Commonwealth Bank Group (2005 – 2011)[3]. While at ASB, Sir Ralph was instrumental in the launch of New Zealand’s first automatic teller machines and Eftpos technology [4]. Renowned for his business turnaround acumen and ‘no surprises’ approach, Sir Ralph is also well-known for his very practical and down-to-earth style. Notably, he led the banking industry globally in moving executive long-term incentives (LTIs) away from purely financial performance, linking them for the first time to customer satisfaction[2]. Sir Ralph is also an Honorary Fellow of the Institute of IT Professionals, an ambassador of the Australian Indigenous Education Foundation, was awarded an Honorary Doctor of Business by the University of New South Wales in 2012 and became a Laureate of the Business Hall of Fame in 2014[4]. He is a strong advocate of tertiary education, perhaps borne of his own lack of opportunity in this area, being one of the few CEOs not to have had a university degree [4].

SECOND SECTION (Personal Life) Sir Ralph’s parents divorced when he was young and he and his younger brother were raised by their mother, living in public housing in the Auckland suburb of Mt Roskill. His younger brother became a champion 800m and 1500m runner, representing New Zealand at Commonwealth Games level, and a successful businessman. Together with his wife, Sir Ralph lives in Auckland and has three children and seven grandchildren. His many interests include tennis, golf, running, walking and Rugby.

THIRD SECTION (EARLY CAREER) Starting as a cadet at the Mobil Oil Company, Sir Ralph soon joined the Auckland Savings Bank (now ASB Bank) in 1969 [6]. He was employed in the technology department, working his way to Chief Information Officer (CIO) and then becoming ASB’s CEO in 1991, at the age of 41[6].

FOURTH SECTION (ASB Bank (CEO 1991 – 2001)) When Sir Ralph became CEO, ASB was a mainly Auckland-based savings bank, ranked seventh in size of New Zealand’s banks, and BNZ was six times bigger. The transformation of ASB’s culture, technology, customer experience and business performance during Sir Ralph’s tenure as CEO was significant [6] and led to Sir Ralph also being appointed to lead the Commonwealth Bank Group’s international operations. In his decade as CEO, ASB grew into a full-service, national bank and delivered top rankings for customer service each year [7]. The bank also delivered market-leading organic market share growth [8], consistent top-quartile employee engagement and a six-fold increase in profit levels. ASB ultimately grew to be bigger than BNZ and Sir Ralph was named New Zealand’s CEO of the Year in 1997 by Deloitte/Management Magazine.

FIFTH SECTION (Air New Zealand (CEO 2002 – 2005)) Following September 11 and the collapse of its Australian subsidiary, Ansett Australia, Air New Zealand reported the country’s largest ever financial loss. To prevent the national airline’s collapse, the New Zealand government was forced to inject over $885 million in capital, taking a majority share in the airline [9]. Sir Ralph, who had been retained on the Air New Zealand Board, was offered the CEO role, taking the reins in early 2002. Under his leadership, the airline became a global success story, establishing itself as Australasia’s most profitable airline and launching a number of product innovations and new aircraft types. As CEO, Sir Ralph returned the airline to profitability within 24 months and launched complete overhauls of the domestic and international products [9]. He also introduced the A320, Boeing 777 and Boeing 787 Dreamliner aircraft which continue to be the backbone of the airline’s fleet.

SIXTH SECTION (Commonwealth Bank Group (CEO 2005 – 2011)) Sir Ralph was approached by the Commonwealth Bank Board to become CEO, taking over from David Murray in mid-2005[10]. Over the next six and a half years, Sir Ralph transformed CBA in terms of culture, shareholder value, market share and technology. He also invested significantly in the redevelopment of the branch network and the growth of business banking. In an industry first, Sir Ralph linked executive long-term incentives to customer satisfaction and this move, amongst others, drove a significant improvement in customer experience levels which saw the bank rise from worst to best of the major Australian banks, across every business area, closing a 23-point gap[12]. In 2010, Sir Ralph was named Customer Service CEO of the Year by the Australian Customer Service Institute, the only bank CEO to ever be awarded this accolade. The same year, he was also named Banker of the Year and Banker of the Decade by Banking & Finance Magazine, along with being named New Zealand CEO of the Decade and Maori Business Leader of the Year in his home country. Over his time as CEO, CBA’s share of industry Ombudsman complaints fell dramatically from 30% to 18%[10], at the same time as the bank’s market share grew from 21% to 24%[11]. Whilst transforming customer experience, Sir Ralph also oversaw a rise in employee engagement to world’s best practice levels and a two third increase in the share price [11]. The rise in shareholder value saw CBA Group move from being the fifth largest company on the Australian Stock Exchange (ASX), to the largest [10] and, in 2009, CBA purchased BankWest from UK-based HBOS Group[13]. Also, in 2009, Sir Ralph launched the replacement of the bank’s then 40-year-old core banking system – a project that achieved international note for its unique project management approach and successful delivery. Sir Ralph was named Banking & Finance Magazine’s Banker or the Year in 2007, 2008, 2009, 2010 and 2012 and Commonwealth Bank won multiple Money Magazine Bank of the Year Awards during his time as CEO, including the coveted Bank of the Year Award in 2008.

SEVENTH SECTION (Board Roles) Following his retirement from the Commonwealth Bank Group, Sir Ralph has continued to be represented on several corporate boards and government advisory bodies and serve with several community and charitable organisations. He is a past Chairman of Fletcher Building and current Chairman of Craig’s Investment Partners.

EIGHTH SECTION (Some Notable Quotes) •	“I had a very inauspicious start. If someone had told me on my first day of work that I would end up being a chief executive and would work on both sides of the Tasman, I would have thought someone was pulling my leg.” •	“Empathy is a very strong component of leadership. People don’t really care about what you know, they want to know that you care.” •	“I don’t think workaholics make good chief executives; they end up creating high levels of stress within the organisation. I’ve never seen an organisation work particularly well when it’s stressed.” •	“They thought they flew planes; they forgot they flew people.” (Talking about Air New Zealand) •	“Leaders need to have simple messages, clearly articulated – and those messages must pass the ‘car park test’.” •	“My view on business is that it is all about people, people, people – both within the organisation and the customers.” •	“These jobs are draining and you’ve got to have a good life and work balance.” •	“When you treat your people well, they’ll do a good job for your customers. And when your customers are looked after, the shareholders will do just fine.” •	“Most of what we do in business is not rocket science. The best plan is a simple plan that is executed really well.” •	“You need to do the right thing, not just do the thing right.” •	“When you get people actually owning it, the results come. It can’t be enforced from above. It’s about people.”

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Please let me know if this needs further reiteration.

Kindest regards,

Ali Hemmat

––Ahemmatd (talk) 09:52, 20 October 2021 (UTC)