User talk:Aruni360

Profile: Highly skilled Front office and Catering manager with more than ten years of working experience in the hospitality industry. In depth knowledge of maintaining high standards for overseeing Front office, F&B & H.K operations. Hands on experience in evaluating guest satisfaction levels and working toward continuous support. Performance Summary: Experienced hotel management professional with a proven record of managing hotel operations and staff. Well versed in custodial staff management, client complains handling and budgetary monitoring. Particularly adept at keeping track of advance bookings and ensuring implementation of defined check-in and check-out protocols as per hotel guest policy. Selected Achievements: •Demonstrated high rated hospitality and customer service skills resulting in an increase of hotel intake by 30% in one year • Facilitated the administration in upgrading process of hospitality services and contributed massively in raising the rating from three to five star level consistently over a period of 2 years • Achieved ‘Best Employee of the year’ award in 2013 from California suite