User talk:Bb158

Secrets of the restaurant business.
*please note that these representations below are of my work experiences in over 5 food establishments Food Preparation


 * When we think of food. We often think of eating fresh, clean, ready to eat foods. Some restaurants such as Arby's or Wendy's both claim to use fresh hot and ready food that is not frozen (Wendy's.com and Arby's.com).

Achieving Customer Service


 * In any restaurant at any time, every company has the same rule of thumb. Customer's are the main priority and are always right. Kroger is a great example of how they always focus on their customer's by now becoming one of the biggest grocery store chains in the world.(Kroger.com)


 * It is extremely important to keep each and every customer happy which some helpful techniques that companies use to deal with any customer complaints.
 * Taco Bell for example uses the term LAST to deal with complaints
 * LAST stands for Listen, Apologize, Satisfy and Thank (Taco Bell.com)

Speed of Customer Service


 * One of the biggest complaints customers have is the speed at which they get their product. At many times this always happens there is some kind of rush or miss-communication between management and staff.
 * A key factor to exceeding a restaurants speed of service goal is to really be prepared. A manager overall should find shortcuts for the essentially the same thing.


 * Indented line


 * For example at my place of work at Which Wich, I cut tin foil in advance in a stack which takes about 10 seconds to portion. I do this instead of having each associate cut it individually as they prepare each and every kid's meal sandwich, or to cook bacon, caramelized onions,and mushrooms on a non-toasted sandwich. I find that doing a bunch of small additions such as this has caused a big impact on my customer reviews and how I run my shifts.