User talk:CSL BPO Services

Your account has been blocked indefinitely from editing Wikipedia because it appears to be mainly intended for publicity and/or promotional purposes. Please read the following carefully.

Your account's edits and/or username indicate that it is being used on behalf of a company, group, website or organization for purposes of promotion and/or publicity. The edits may have violated one or more of our rules on spamming, which include: adding inappropriate external links, posting advertisements, and using Wikipedia for promotion. Wikipedia has many articles on companies, groups, and organizations, but such groups are generally discouraged from using Wikipedia to write about themselves. In addition, usernames like yours are disallowed under our username policy.
 * Why can't I edit Wikipedia?

Probably not. See Wikipedia's FAQ for Organizations for a helpful list of frequently asked questions by people in your position. Also, review the conflict of interest guidance to see the kinds of limitations you would have to obey if you did want to continue editing about your company, group, organization, or clients. If this does not fit in with your goals, then you will not be allowed to edit again.
 * Am I allowed to make these edits if I change my username?


 * What can I do now?

If you have no interest in writing about some other topic than your organization, group, company, or product, you will probably not be allowed to edit Wikipedia again. Consider using one of the many websites that allow this instead. If you do intend to make useful contributions about some other topic, you must convince a Wikipedia administrator that you mean it. To that end, please do the following:


 * Add the text on your user talk page.
 * Replace the text "Your proposed new username" with a new username you are willing to use. See Special:Listusers to search for available usernames. Your new username will need to meet our username policy.
 * Replace the text "Your reason here" with your reason to be unblocked. In this reason, you must:
 * Convince us that you understand the reason for your block and that you will not repeat the edits for which you were blocked.
 * Describe in general terms the contributions that you intend to make if you are unblocked.

If you believe this block was made in error, you may appeal this block by adding the text below, but you should read the guide to appealing blocks first. JohnCD (talk) 11:13, 6 December 2012 (UTC)

ABOUT US
CSL, a wholly owned subsidiary of Mauritius Telecom, is the pioneer in the call centre industry in Mauritius. Operating since 1999, CSL BPO Services offers a range of contact centre/call centre solutions as well as BPO services from its offices in Mauritius. With more than 350 full time employees and 450 positions, CSL BPO Services operates 24 hrs/7 days. Our bilingual staff, speaking standard English and French, have a solid experience in the handling of your customer service relation as well as telemarketing. CSL BPO Services is one of the contact centres in Mauritius which is the best equipped in terms of call centre technology. Our partners can rely on the long expertise that CSL BPO Services has acquired while handling the helpdesk of the fixed line, mobile and Internet services of the Mauritius Telecom Group. Our call centre and BPO services also find customers in the banking and insurance sector, mass media, betting, property development, distribution among others. CSL BPO Services is an ISO certified company since June 2005 and is in the process of obtaining the NF (Normalisation Française) certification — Preceding unsigned comment added by 202.123.3.76 (talk) 10:28, 10 December 2012 (UTC)

Our Services
1. Information Hub

152 Service (Business Directory enquiry) The 152 service, Business Directory and Tourist Info, provides the caller with complete sector based information from CSL business database (telephone, fax, e-mail address, website, mobile, etc), weekly cinema programme, exchange rates, flight schedule information, etc. This 24hr information service is provided in English and French.

2. Business Process Outsourcing (BPO) • Customer Management ■ Helpdesk/Hotline/Reception Desk ■ Telesurvey ■ Telesales ■ Telemarketing ■ Appointment Taking ■ Leads Generation ■ Debtors calling • Database management ■ Database capture/update/cleaning ■ Mailing • Back office process • Human Resource Outsourcing/Training • Hotel Call Centre

Infrastructure
1. Physical Infrastructure

CSL is accommodated in a secure building in the premises of Orange Tower at Ebene, Mauritius and operates on a 24hrs basis on 7 days a week. We have the following facilities:

■ Access control mechanisms ■ Training room ■ Adequate power back-up generators ■ Round the clock security

2. Telecom Infrastructure

The infrastructure backbone is built on high-speed, redundant, reliable voice and data networks that ride on best-in-class technologies.

■ State-of-the-art computerization with fully automated call desks ■ Uninterrupted and backup power supply ■ Fully redundant voice and data communications with security ■ Dedicated high speed internet connectivity ■ Scalable capacity ■ Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity Tools

■ CISCO IP Telephony (IPT) with ACD capabilities ■ CISCO Unified Contact Center Enterprise ■ Contact Centre Management System for Inbound and Outbound ■ CTI (Computer Telephony Interface) ■ Voice / Screen Recording ■ Interactive Voice Response (IVR) ■ Supervision and Monitoring Tools

3. Disaster Recovery

Outsourcing your activities to CSL BPO Services is secured by the Disaster Recovery centre to ensure business continuity.

Contact Us
CSL 5th Floor, Orange Tower Ebene Mauritius Telephone: +230 203 9000 Fax: +230 211 8648 E-mail: csl@cslbpo.mu — Preceding unsigned comment added by 202.123.3.76 (talk) 10:44, 10 December 2012 (UTC)