User talk:CassieSAnderson

HoundDog Technology
Founded in Dundee, Scotland in 2003, HoundDog Technology is a supplier of Remote Monitoring and Management (RMM) software for Managed Service Providers (MSPs) and Value Added Resellers (VARs) that provide IT support services for small to mid-sized businesses.

The SaaS based Managed Services platform is made up of:
 * Monitoring, Management and task automation for networks, servers and workstations
 * Asset Tracking and Inventory Reporting
 * Remote Support
 * Patch Management with WSUS
 * Client Reporting

HoundDog runs on an agent, approximately 2k in upload size, that is deployed onto the server or workstation that is to be monitored. When the software detects a problem it sends an alert to the IT company and reports the issue on their online system dashboard.

The proactive nature of the software is used by IT service companies to move their businesses from the traditional break-fix business model to a recurring revenue generating model known as Managed Services. For benefits to the customer and Managed Service Provider see Managed Services.

HoundDog Technology has been recognised within the Managed Services/ IT Support Industry, winning Best MSP Product, Gartner Group's IT ChannelVision Awards, and being shortlisted for CRN Software Vendor of the Year 2007, 2008 and the TechWorld Awards 2007, 2008. The product received 5 out of 5 Tech Stars in a CRN Test Centre Review in 2007.