User talk:Dchadbrown

Deborah Chaddock Brown is a Speaker, Author and Freelance Writer.

Located in Northeast Ohio, Deborah is a Customer Relationship Specialists, helping companies and their associates connect with target prospects and customers in word, over the phone and in person. She offers topics on Earning Customer Loyalty, Make or Break Moments: Building Customer Relationships One Moment at a Time and Using Social Media to Create Community.

Prior to opening her business in 2005, she worked for Pearle Vision for 17 years in the operations and communications field. Starting as a store manager in Cincinnati in 1987, she was promoted to Regional Field Manager and transferred to Detroit. Another promotion to Franchise Sales manager led her to Chicago and then New England. A promotion to Director of Corporate Stores in 1999 brought to Twinsburg Ohio to manage communication and operations for 350 corporate locations nationwide. In 2003 she was promoted to Director of Communication for Cole Vision managing communication to all vision locations in Pearle Vision, Sears Optical, Target Optical and BJ Optical. When Luxotica purchased Cole National in 2004, she stayed through the transition and left in February of 2005 to open her own freelance writing business offering customers Internet content for their websites, newsletters and press releases.

Deborah Chaddock Brown is the author of three books, a contributing author in three others and the editor for an award winning customer service blog entitled Make or Break Moments.