User talk:Dr. Main Naser Alolayyan

Main Naser Alolayyan, PhD

Nationality: Jordanian Current mobile phone:  UAE. Address: Abu Dhabi                       		Emails:   dr.Alolayyan@rocketmail.com

Main Naser Alolayyan, Ph.D, is a management professional and an academic in the field of Operations and Quality Management, and Human Resource Management with a focus on the Health Services Management sector. His 10 years of teaching and management experience in the field of Health Services Management include a tenure as the Head of the Health Services Management Department at the IAHS, Kingdom of Saudi Arabia. From 22-6-2013 until now Assistant Professor in Alkhawarizmi International College – Abu Dhabi – UAE.

His areas of interest and research encompass: operations management, quality management, operational flexibility, organizational performance measurement, service quality and management, supply chain management, lean service, six sigma, human resource management, and Small Medium Entrepreneurship ― which have appeared in numerous international journals ― and he has presented articles in several international conferences in Spain, Jordan, Indonesia, Malaysia and Helsinki.

EDUCATION Doctor of Philosophy in Quality Management and Productivity Improvement, National University of Malaysia (UKM), Malaysia, 2012.

Master of Science in Health Services Management, Yarmouk University of Jordan (in cooperation with the Royal College of Surgeons in Ireland, RCSI) (2006). Bachelor of Science in Medical Technology,

Baghdad University (Commission of Technical Education) (2002).

AREAS OF EXPERIENCE/ SPECIALIZATION

● Service Quality   	   ●  Health care marketing         ● Research methodology       ● Human resource management ● Operation management   ● Quality management            ● Business management        ● Health Service management ● Flexibility management and operations flexibility	         ●  Total Quality Management

AREAS OF RESEARCH

● Operation Strategy	 ●  Service Operations	       ● Quality Management             ● Operation Flexibility ● Service Quality		 ●  Lean service and 6 Sigma    ● Total Quality Management   ●  Performance Measurement PROFESSIONAL EXPERIENCE

AL-KHALIDI MEDICAL CENTER, AMMAN, JORDAN 						         2002-2004 •	ANESTHESIA SPECIALIST

-	ADMINISTERED ANESTHESIA PROCEDURES IN ASSISTING THE ANESTHESIOLOGIST IN ALL TYPES IN GENERAL OR SPECIALIST SURGERY, INCLUDING OPEN-HEART SURGERIES.

-	ADMINISTERED PRE-MEDICATION OF SURGERY PATIENTS WITH VOLATILE AND NON-VOLATILE ANESTHETIC DRUGS.

-	DETERMINED APPROPRIATE PHARMACEUTICAL-AGENTS AND TECHNIQUES FOR ANESTHETIC ADMINISTRATION, AS PER THE REQUIREMENTS OF THE SURGERY AS WELL AS THE CONDITION OF THE PATIENT.

-	PROVIDED POST-OPERATIVE/ POST-ANESTHETIC SUPPORT AND CARE TO PATIENTS, INCLUDING THE ADDRESSING OF RESPIRATORY, SEDATIVE AND DRUG-DEPRESSIVE CONCERNS.

-	MAINTAINED MEDICAL RECORDS RELATED TO THE SCOPE AND SPECIFICS OF ALL SURGERIES CONDUCTED WITH ANESTHESIA IN THE HOSPITAL.

-	KING ABDULLAH UNIVERSITY HOSPITAL (KAUH), AL-RAMTHA, JORDAN 			          2004-2006

•	ANESTHESIA DEPARTMENT SUPERVISOR / ANESTHESIA SPECIALIST

-	SUPERVISED THE ADMINISTRATION OF THE ANESTHESIA DEPARTMENT OF KAUH SERVED AS THE FIRST ASSISTANT FOR THE CHIEF ANESTHESIOLOGIST IN NEUROSURGICAL, ORTHOPEDIC, ORAL AND MAXILLOFACIAL, PEDIATRIC, OPHTHALMIC AND THORACIC SURGERIES.

•	INTERNATIONAL ACADEMY FOR HEALTH SCIENCES (IAHS)

AL-QASSEM/ BURAEDAHA, KINGDOM OF SAUDI ARABIA. 2006-2009

-	HEAD OF THE HEALTH SERVICES MANAGEMENT DEPARTMENT. -	LECTURER IN HEALTH SERVICES MANAGEMENT, MEDICAL RECORDS AND ANESTHESIA SCIENCE. -	 AS HEAD OF DEPARTMENT:

-	MANAGED THE HSM DEPARTMENT RESOURCES/ BUDGET TOWARDS MAXIMAL ACHIEVEMENT OF THE AIMS OF THE DEPARTMENT.

-	DEVELOPMENTALLY APPROPRIATE TEACHING AND LEARNING STRATEGIES, PARTICULARLY FOR UNDERACHIEVERS MANAGED BY STAFF AND STUDENTS TO ENSURE A HIGH LEVEL OF PERSONAL ACHIEVEMENT.

-	ESTABLISHED AND MANAGED A PROGRAM OF STAFF DEVELOPMENT TO ENSURE APPROPRIATE EXPERIENCE AND EXPERTISE ESTABLISHED A DEPARTMENTAL DEVELOPMENT PLAN, TO REVIEW THE OPERATION OF THE DEPARTMENT AND PLAN FUTURE DEVELOPMENT.

-	ENSURED QUALITY CONTROL WITHIN THE DEPARTMENT, PARTICULARLY BY DEVELOPING EFFECTIVE TEACHING-LEARNING STYLES, AND BY PARTICIPATING IN THE UNIVERSITY’S PERFORMANCE MANAGEMENT PROCESS.

•	AS LECTURER:

TAUGHT 9 SUBJECTS, NAMELY: INTRODUCTION TO HEALTH SERVICE MANAGEMENT AND MEDICAL RECORDS MANAGEMENT, HEALTH SERVICE MANAGEMENT, HEALTH INFORMATION SYSTEMS, QUALITY MANAGEMENT, OPERATION MANAGEMENT IN HEALTH SECTOR, MEDICAL INSURANCE, MEDICAL RECORDS, MARKETING IN THE HEALTH SECTOR, SUPPLY CHAIN, AND ANESTHESIA SCIENCE.

HONORS/ OUTSTANDING ACHIEVEMENTS

•	Served as a selected member of the central committee for final university examinations on Health Service Management (held in Al-Riyadh) for the both years in 2007 and 2008. [The committee governed examinees from 45 branches/ institutions around the Kingdom of Saudi Arabia]

•	Earned the award/ certificate for Ideal Employee twice, in 2007 and 2009, from IAHS Kingdom of Saudi Arabia.

•	Earned the award/ certificate for Best Lecturer in 2009, and for Best Head of the Department of Health Service Management and Medical Records in 2007, from IAHS Kingdom of Saudi Arabia.

CURRENT POSITION 	From 22-6-2013 until now Assistant Professor in Alkhawarizmi International College – Abu Dhabi – UAE. 	I teaching now, Strategic humane resource management, Human Resource management, Employee management, Introduction to quality management, Small and Medium Entrepreneurship.

•	Reviewer at the Emerald Emerging Markets Case Studies (EEMCS) journal, Emerald Group Publishing Limited. PUBLICATIONS BOOKS

•	Main Naser Alolayyan, 2012. TQM and Operational Flexibility impact on Hospital Performance, LAP LAMBERT Academic Publishing (3 Sep 2012), ISBN-13: 978-3659220746

JOURNALS

•	Main Naser Alolayyan, Khairul Anuar Mohd Ali, Fazli Idris & Ahmmed Saadi Ibrehem. 2011. Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. Total Quality Management and Business Excellence 22 (12): 1371-1393. Thomson ISI Journal Citation Reports 2010 (Impact Factor: 0.387 ). Ranking: 132/144 (Management).

•	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The Influence of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. Asian Journal on Quality 12 (2): 204-222. (Emerald Group).

•	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some Empirical Evidences. Journal of Global Management 1 (2): 39-54.

•	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2012 ‘The influence of operational flexibility on hospital performance results: a structural equation modelling (SEM) approaches’, International Journal of  Services and Operations Management, Vol. 13, No. 4, pp. 478–497.

•	Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin & Main Naser Alolayyan. 2013 ‘Validating Operations Flexibility Dimensions for Malaysian Service Firms: A Confirmatory Factor Analytics Approach, International Journal of  Services and Operations Management, Vol. 14, No. 1, pp. 79–84.

•	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2013 ‘Total Quality Management and Operational Flexibility Impact on Hospitals Performance: A Structural Modeling Approach’, International Journal of  Productivity and Quality Management, Vol. 11, No. 2, pp. 212–227.

•	Khairul Anuar Mohd Ali & Main Naser Alolayyan. 2013. The impact of Total Quality Management (TQM) on the Hospital's Performance: An Empirical Research. International Journal of Services and Operations Management,, Vol. 15, No. 4, pp. 482–506.

•	Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. 2013. Strategic Management as a key for Superior Competitive advantage of Sanitary Ware Suppliers in Kingdom of Saudi Arabia. International Journal of Management & Information Technology Vol. 7, No. 2: pp 1042 – 1058.

•	Sulieman Ibraheem Shelash Al-Hawary; Bahaà Abdul-Hafez Attallah Al-Nady; Main Naser Alolayyan. 2013. Effect of brand name and price on business to business (B2B) success: an empirical study on sample of food hypermarket retailers in Amman city. Vol.2, No.2/3, pp.115 – 139.

•	Baha`a Abdul-Hafez Attallah Al-Nady, Sulieman Ibraheem Shelash Al-Hawary, Main Naser Alolayyan. 2014. The Role of Time, Communication, and Cost Management on Project Management Success of Construction Projects Customers of Saudi Arabia. International Journal of Services and Operations Management,, Vol. X, No. Y, pp. 000–000 (Coming soon).

INTERNATIONAL CONFERENCES AND PRESENTATIONS

•	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2010. The Implementation of Total Quality Management in Jordanian Hospitals from Nurse’s Perspective. Colloquium Siswazah Ke-10: 121-123 •	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of Operational Flexibility on Hospital Performance in Jordanian hospitals: Some: Empirical Evidences. 2nd International Conference on Business and Economic Research, Holiday Villa Beach Resort and Spa, Langkawi Kedah, Malaysia, date: 14-16 March 2011. (Best paper in the conference), Malaysia. •	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of TQM practice on patients’ satisfaction through operational flexibility. International Management Conference (IMaC2011), Kuala Terengganu, Terengganu, Malaysia, date 16 - 17 April 2011, Malaysia •	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. The impact of Total Quality Management (TQM) on Operational Flexibility in Jordanian hospitals: Medical Workers' Perspectives. International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship, The University of Jordan, date 9- 13 July 2011, Jordan. •	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Examining the Relationship between Operations Flexibility and Hospital Performance: A Structural Modeling Approach. International Conference on Arab-Malaysian Islamic Global Business and Entrepreneurship, The University of Jordan, date 9- 13 July 2011, Jordan. •	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Total Quality Management and Operational Flexibility Impact on Hospitals Performance: A Structural Modeling Approach. 15th International Conference on ISO & TQM 15-ICIT, University Tenaga National (UNITEN), Malaysia, date  26–28 July 2011, Malaysia •	Main Naser Alolayyan, Khairul Anuar Mohd Ali & Fazli Idris. 2011. Advance Mathematical model to study and analyze the effects of Total Quality Management (TQM) and Operational Flexibility on Hospital Performance. 14th QMOD conference on Quality and Service Sciences ICQSS, date 29 – 31 August 2011, Spain •	Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin & Main Naser Alolayyan. 2011. The impact of operations flexibility on operational costs: The mediating role of customer focus. The International Seminar on Management Research: ISBN 978-967-5878-69-5 •	Fazli Idris, Nik Mutasim Nik Abd Rahman, Mohd Ezani Mat Hassan, Norsiah Aminudin & Main Naser Alolayyan. 2011. Operations Flexibility Dimensions in Malaysia Service Sectors: A Structural Modeling Approach. The International Seminar on Management Research: ISBN 978-967-5878-69-5 •	Fazli Idris, Nik Mutasim Nik Abd Rahman and Mohd Ezani Mat Hassan, Nordin Jusoh & Main Naser Alolayyan. 2012. Validating Operations Flexibility uses a confirmatory factor analysis approach: Evidence from Indonesian Service firms. Global Conference on operations and supply chain management (GCOM 2012) Proceeding 12-13 March 2012. Golden flower hotel, Bandung, Indonesia. ISBN: No: 978-967-5705-06-9. Website: www.globalresearch.com.my •	Khairul Anuar Mohd Ali, Main Naser Alolayyan & Fazli Idris. 2012. The impact of Total Quality Management (TQM) on hospital performance in the Jordanian hospitals: An empirical evidence (Medical leaders' perspectives). . Global Conference on operations and supply chain management (GCOM 2012) Proceeding 12-13 March 2012. Golden flower hotel, Bandung, Indonesia. ISBN: No: 978-967-5705-06-9. Website: www.globalresearch.com.my •	Khairul Anuar Mohd Ali, Main Naser Alolayyan. 2012. Shopping Mall Attractiveness: Study of factors that influenced decision-making in choosing a shopping mall: A Structural Equation Modeling (SEM) approaches. The World Business Capability Congress (WBCC 2012) Proceeding 5-7 December 2012 at Auckland, New Zealand. •	Fazli Idris, Nik Mutasim Nik Abd Rahman, M Ezani Mat Hassan. Main Naser Alolayyan.2012. The influence of operations flexibility on costs: Customer focus as the mediating factor. Flexible Automation and Intelligent Manufacturing, FAIM2012,Helsinki

REVIEWED THE FOLLOWING PUBLICATIONS:

•	Towards a new paradigm in health research and practice? Collaborations for Leadership in Applied Health Research and Care. 2012. Journal of Health Organization and Management (SCOPUS). Emerald group. •	Selected proposals and possibilities of trust development within the TQM concept. 2011. The TQM Journal (SCOPUS). Emerald group. •	Teaching hospital performance: Towards a community of shared values? 2012. Journal of health organization and management, Emerald group. TRAINING/ WORKSHOPS Attended the following workshops:

•	Communication skills and dialogue, workshop hold in a Saudi student club in Kuala Lumpur (2012). •	Partial Least Squares (PLS) hold in Alpha training center in Bangi – Malaysia (2012). •	Structural Equation Modeling (SEM) workshops hold in University Putra Malaysia (2011). •	Structural Equation Modeling (SEM) workshops hold in National university of Malaysia (2010). •	Planning for Teaching hold in International Academic for Health Scenic (I.A.H.S) in King Saudi Arabia (2008). •	Methods and styles for Teaching hold in International Academic for Health Scenic ( I.A.H.S ) in King Saudi Arabia (2008). •	Complexity workshop on : Computer basic skills, Communication skills, The successful lecturer skills, How to assess and evaluate education process, hold in International Academic for Health Scenic ( I.A.H.S ) in King Saudi  Arabia (2008). Offered the following workshops at the IAHS, Saudi Arabia: •	Management skills •	Time Management •	Communication Skills •	Successful appraisals

NOTABLE SKILLS AND ATTRIBUTES

•	Excellent communication & presentation skills. •	Constantly looking to grow within organizations by hard work. •	Fast learner and cooperative. •	Ability to work under pressure. •	Holding a Jordanian-Driving License and Saudi Driving License. •	Adept at dealing with difficult situations •	Creative •	Good Team Player LANGUAGE PROFICIENCY •	ARABIC: Expert Level proficiency. Taught Arabic on occasion. •	ENGLISH: High/ academic level of proficiency. REFERENCES

•	Assoc. Prof. Dr. Khairul Anuar Mohd Ali Deputy of the Dean, UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, Bangi, Malaysia

•	Assoc. Prof. Dr. Fazli Idris UKM-Graduate School of Business, Universiti Kebangsaan Malaysia, Bangi, Malaysia

•	Assoc. Prof. Dr. Samer Bashabashh Deputy of the Dean,Faculty of Finance and Business Administration, Mutah University, Jordan.

	Assoc. Prof. Dr. Sulieman Ibraheem Shelash Al-Hawary, Department of Marketing, Faculty of Business and Finance, American University of Madaba, P.O. Box 2882, Amman 11821, Jordan