User talk:Dskwire

November 2008
Hello Dskwire,

Nice contribution to the Serviceability Engineering arena, but "Service Tool" should be a separate article. Serviceability Engineering should refer to it.

Serviceability Engineering is an engineering discipline. S-E focuses on designing product features that enable efficient servicing of a product. A Service Tool is a "tool" that can be designed by Serviceability Engineers or others, and applied to a product or product set in pursuit of efficiently servicing a product.

please see definitions as provided:

Serviceability Engineering - It refers to the ability of technical support personnel to install, configure, and monitor computer products, identify exceptions or faults, debug or isolate faults to root cause analysis, and provide hardware or software maintenance in pursuit of solving a problem and restoring the product into service.

A service tool - is defined as a facility or feature, closely tied to a product, that provides capabilities and data so as to service (analyze, monitor, debug, repair, etc) that product. Service tools can provide broad ranges of capabilities.

Typically Serviceability Engineering incorporates features into products that allow Service Tools to quickly diagnose or correct a problem.

A simple example could be that Serviceability Engineering Requirements specify the existence on a event log the type of events logged. A related Service Tool may be built to retrieve the log to a support server, parse it for specific notifications, etc.

Thank you. — Preceding unsigned comment added by WBH-78 (talk • contribs) 17:01, 26 November 2008 (UTC)

January 2019
Please do not add or change content, as you did at Fagan inspection, without citing a reliable source. Please review the guidelines at Citing sources and take this opportunity to add references to the article. Thank you.. ''Sadly your memory isn't enough; needs published reliable source. '' David Biddulph (talk) 16:41, 5 January 2019 (UTC)