User talk:Dwijatav

Dwijatav Kumar Ritambhra I LOVE LOVE AND HATE HATE!!!

MCSE, CCNA, RHCE, SERVER SECURITY

.Net Technology, Java Technology and all IT related field

Currently, I m a specialist over there. Initially, I was hired for the email process and there I processed mail by resolving the concern of the customer. If necessary made changes onto the account so that the account of the customer may not incur any unwanted charges. I worked for this process for about a year. In course of time, there came a new process and out of 400 employee only 50 were chosen for the transitioning of this process. We successfully established this process within six months. The strength of this process "project Dashboard" is 150 plus today. Being with this process, we monitered the live calls taking place between the agents and the customers for the cits like; EDSA/Houston/Alorika/Topeka/Alabang/Cebu/Lenexa etc and provided the feedback of the agents to the clients by sending the attached file. Except the aforementioned things, at times we have to take care of another LOB's. If there is high volume we have to support the chat agents as well as the agents processing mails in different ques. In the absence my supervisor, I have to take care of my team mates and also have to train the new agents. I manage leaves for the team so on and so forth.

Invite to Topeka Wikipedia Day Event Jan 15 2013
Invite to Topeka Wikipedia Day Event Jan 15 2013 Because you are editing wikipedia about Topeka, I would like to invite you to Meetup/Topeka/Wikipedia_Day at the Library at 6:30 PM please can you also print the poster and distribute it?

PDF Version

thanks, mike

James Michael DuPont (talk) 19:45, 14 December 2012 (UTC)