User talk:Gonzalix

Your submission at Articles for creation
 Thank you for your recent submission to Articles for Creation. Your article submission has been reviewed. Unfortunately, it has not been accepted at this time. Please view your submission to see the comments left by the reviewer. You are welcome to edit the submission to address the issues raised, and resubmit once you feel they have been resolved.
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 * Thank you for your contributions to Wikipedia! Excirial ( Contact me, Contribs ) 18:48, 12 July 2012 (UTC)

Remote Support
Hello Excirial, thank you for your review of mine Remote Support submission, and let me say that in fact there is an overlap with desktop sharing. However, it's not correct to say that remote support is possible due to desktop sharing - its the other way around (and that's exactly why I felt the need to write this submission). It's perfectly possible to provide remote support without using desktop sharing; desktop sharing is just one of many possibilities. For instance, you can provide remote support just by using command lines (powershell), thus solving the issue without ever seeing or sharing the client's desktop.

Long story short, desktop sharing its an IT tool used by remote support services, but not the only one. Remote Support is much more than that. Please take this in consideration and let me know what I must do to make my article approved.

Best regards, Gonçalo Filipe — Preceding unsigned comment added by Gonzalix (talk • contribs) 08:57, 13 July 2012 (UTC)


 * Hiyas there Gonçalo,


 * Now that you mention the distinction between remote desktop and remote support, the above does make a lot of sense. Guess i'm just to used to remote desktop sessions these days - nothing like the joy of trying to explain someone what to do over the phone if they barely know that the computer mouse isn't powered by a block of cheese (Though one could argue that "Remote Torture" would be a more fitting term to describe that method).


 * As for the article itself, i would have a few suggestions. First I'd suggest structuring it somewhat differently. Article's always start with a 1-2 line lead that summarizes the entire article (Intended for people who are just looking for a definition, but don't need more information). After that it is best split the article into sections - i presume that a history section might be interesting to detail remote support over time (From the good ol phone to session sharing). Note that such a section is of course not a requirement for the article, just an idea if you feel like writing a bit.


 * You might also want to create a section out of "Security issues", detailing the trust and security issues. Perhaps "Security concerns" might be a slightly better header, but that is entirely up to you. Besides this the current references should be changed into inline citations. These are placed in the text itself, and display which reference backs up a certain section of the article (Imagine trying to check some random fact, while having 50+ references available where the fact may be discussed). Some help on creating citations can be found here (No worries, its easy to do once you get the hang of it. )


 * Hope this helps, and with kind regards, Excirial ( Contact me, Contribs ) 14:44, 13 July 2012 (UTC)

Your submission at Articles for creation
 Thank you for your recent submission to Articles for Creation. Your article submission has been reviewed. Unfortunately, it has not been accepted at this time. Please view your submission to see the comments left by the reviewer. You are welcome to edit the submission to address the issues raised, and resubmit once you feel they have been resolved.
 * If you would like to continue working on the submission, you can find it at Wikipedia&.
 * To edit the submission, click on the "Edit" tab at the top of the window.
 * If you need any assistance, you can ask for help at the help desk, via real time chat with helpers, or on the [ reviewer's talk page]
 * Thank you for your contributions to Wikipedia! Txcrossbow (talk) 05:01, 22 July 2012 (UTC)

Article created
I moved the article today. You made a valid point and I think me and Ex both learned something new. thank you for your contribution. Cheers! Stella (My talk page) 18:35, 23 July 2012 (UTC)

http://en.wikipedia.org/wiki/Remote_support