User talk:Haysows

Acknowledge, Pause and transition to Avoid Early Termination

I already talked to one of your representatives….,

I hear you on that sir/ma’am, and it’s nice to know that you are trying your best to manage your account to get it back in order, it’s not that we are not coordinating with the representatives you already spoke with that’s why we are calling you, that’s not the way it is, we really want to stop the phone calls from being generated and by making an agreement today over the phone will do that, So let’s go ahead and set up an agreement to stop the calls while you are trying to get back on your feet.

UPSET ABOUT THE CALLS I hear you on that, It seems like you’re so upset about the phone calls, and it’s not that we want to get you more upset that’s why we are calling you repeatedly, it’s not that. We want to make a short term payment agreement to stop the calls from being generated. Let’s go ahead and do that not just to stop the calls for the time being but also to prevent further fees while you are trying to get back on track...

FEES  I can feel that you are really frustrated about the fees that were assessed on your account, who wouldn’t feel that way? I mean with the way the economy it is, everything has gone up, the cost of living has gone up, these fees are not helping. Right? You can go ahead and dispute these fees to our complaints department to get this all corrected. I’ll also be documenting that to make them aware that you are unhappy about the charges. While I have you on the line sir/ma’am, let’s go ahead and discuss an agreement to prevent further charges from being incurred while we are waiting to hear something from the complaints department.

DRIVING

 It must be inconvenient to talk to you at the moment; sir/ma’am and we are concerned about your safety. If you could pull over for a moment that way we can discuss this important business matter so we can stop the calls, I will be doing his real quick and you can get your car moving as soon as we get off the phone.

I was away/ out of the country / on a vacation…

I hear you on that, It’s really hard to keep thing together when we are away or out of the country. But it’s to know that we made you aware of the status of your account by phoning you. Let’s go ahead make an agreement to get your account out of collections.

Was out of work

I’m so sorry to hear that, I can definitely relate to what you’re saying, I’ve been unemployed too and it’s difficult to get back on track once you fell behind especially when bills have piled up. What important is we make an agreement to prevent you account from going into further default while you are trying to put things back together.