User talk:Iskanderul

What is a CRM
CRM means client relationship management. This is a piece of software that will store for you information about your clients and your activities with them. This information will help you develop better relations with your clients making them loyal to your firm and business.

So a CRM is helping you know your clients better. Knowing your clients helps you answer better to their needs in a more professional and persuasive mode.

A CRM usually stores data like: Clients Name, Surname, Birthday, Company, Home Address, Telephone and Fax Numbers, E-mail addresses, Orders, Client Value and other (RELEVANT) data.

In this days, CRM software can do pretty much stuff (has a lot of functions), but always it’s place for more. For example some CRMs are capable of recording the calls you have with your client automatically, using Skype – isn’t it great? All your calls, all your notes will be stored in one database. So next time you would like to call a client to set a meeting you will have all your necessary data to prepare.

Links: CRM News About CRM and ERP Open Source CRM