User talk:JCHausman

Customer service at Amazon.com
Thank you for your comments about my suggestions on the Wikipedia entry for Amazon.com.

If you click on the Help link in Amazon (which is at the top of every page), you are presented with a list of links for various things you might want help on (Ordering, Shipping and delivery etc.). When you click on any of these pages, you get information about the specified topic, but there is also a box on the right side labelled "Contact Us" with buttons for email and phone customer service.

Since it is reasonable to expect a customer to click on the Help pages when there is a problem, I would think that the presence of these buttons on every help page are sufficient. If for some reason you can't see these buttons, do let me know -- I may be able to get word to the right people. You are right, it should indeed "just work".

Providing a call back feature is in some ways even better than providing a 1-800 number, because when the customer service reprsentative fields your call, he or she already has your order information. You don't have to read out your order code, and neither do you have to read our your credit card number because you are already authenticated on the Amazon system. You also have an option of having them call back at a few minutes later, in case you are on a dial-up connection. One drawback I can think of is that this feature is available only in the US and Canada.

Regards,

-K