User talk:Jaque13th

For AOL Users

If you are experiencing these following problems; you can perform a trouble shooting with your AOL even without calling technical support!

Broadband Members:

Hangs at Checking Password Step:

Close your AOL; then click on the start button on your desktop; then click on run; on the run box; please type in: SINF Then click on OK;

it will give you a new window that says AOL System Information

Click on the TAB named Connectivity; Then look for a button that says RESET LOCATIONS; just click on YES RESET if a warning will come up; then wait for the process to finish; close the SYSTEM INFORMATION window; then open up your AOL and sign back in!

NAVIGATION TO THE WEB CANCELLED:

close your AOL; then click on the start button on your desktop; then click on run; on the run box; please type in: SINF Then click on OK;

it will give you a new window that says AOL System Information

Click on the TAB named UTILITIES; then look for a section that says CURRENT CACHE; next to it is a button that says CLEAR; hit clear and wait for the CURRENT CACHE to go to zero (0); then proceed to the next step:

Try scrolling down a little bit and look for an option that say REBUILD AOL ADAPTER or AOL ADAPTER; next to it is a button that either says START OR REBUILD; just click on that button and then YES or OK for the warning that it will give you..

wait for the process to finish and then close SYSTEM INFORMATION and then sign back in to your AOL and try visiting a webpage again..

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