User talk:Jeffespo20

VistaPrint
Please do not remove the tags from this article until and unless the concerns are addressed. -- Orange Mike  |  Talk  21:21, 4 February 2008 (UTC)


 * The press release that was linked showed the number of customers served and also can be used as a citation. If that source is not valid, please let me know what would be more appropriate. —Preceding unsigned comment added by Jeffespo20 (talk • contribs)


 * Press releases are not impartial. Information from business data compilations such as ValueLine or D&B, and the like are considered reliable sources. I restored the author's name to the one reference in the article; it's unclear to me what you were trying to do with that edit. -- Orange Mike  |  Talk  21:35, 4 February 2008 (UTC)


 * I've done what I could here. (You must stop inserting inappropriate external links, especially in the body of the article.) Things like a detailed list of the various sub-sites for different languages and currencies are not encyclopedic content, and will always be yanked. You have provided some good additional external references, though.
 * Do you work for VistaPrint? If so, you really need to disclose that on your user page. -- Orange Mike   |  Talk  16:12, 5 February 2008 (UTC)

Hi again Jeff. You undid a couple of my changes. I updated the business metrics based on the most recent financial results posted last week for FY 2008. All the metrics are included in the referenced release, either directly, or by a little calculation. Also, you took issue with VistaPrint being the "largest print shop", and want to qualify it as "online". I can't think of any print shop, online or offline that has 15 million customers. Which print shop are you thinking of that's bigger? FedEx Kinko's might have more customers... but they have a thousand print shops! If you recall, Amazon, when it was just selling books, called itself's "Earth's Biggest Bookstore" based on its inventory of over a million books. Just sharing, not a huge issue in either case. (MITdropout (talk) 06:53, 7 August 2008 (UTC))

VP partnerships
Jeffespo20: Regarding the question you placed on my User Talk page: I don't know exactly how the VPrewards problem arises. I've read that, in the UK, the Terms and Conditions issued to a customer who makes a second purchase from VistaPrint are not the same as those issued for the first purchase. The opt-out marketing for VPrewards relies on customers not reading the second set of T&C's, assuming - perfectly reasonably - that they're the same as the first set. Opt-out marketing is illegal in almost all member states of the European Union but apparently not in the UK. UK banks and consumer representative bodies consider the behaviour of VistaPrint and VPrewards to be highly unethical and banks have posted numerous "black marks" about VPrewards (and by association, VistaPrint) to credit card companies. The general feeling in the UK is that VistaPrint needs to clean up its act in the UK in quite a major way. If this isn't how the VPrewards problem arises, I think VistaPrint's public relations in the UK would improve considerably if they explained how customers are chosen to be registered for opt-out marketing, and, even more importantly, desisted from this practice. OldSpot61 (talk) 16:10, 23 May 2008 (UTC)

Jeff, please don't use an anonymous IP address (4.79.245.132) to edit the VistaPrint page, given that you work in the company's PR department. Thanks for your consideration. OldSpot61 (talk) 17:23, 23 May 2008 (UTC)

Jeff, thanks for the lengthy reply. I accept that might be the way VP intends to operate but I suggest you look closely at how your affiliate VPrewards actually operates. Maybe they're ripping you off, i.e. destroying VistaPrint's goodwill in order to sign up customers to VPrewards without them knowing. There are just too many complaints about VPrewards (and by association, VistaPrint) for the many problems to be coincidental. Anyway, this isn't relevant to Wikipedia but maybe you could accept it as constructive criticism and pass it up the line. I look forward to hearing that VistaPrint has terminated what I (and others) would say is an unethical operation in the UK, even if it isn't actually illegal here, unlike the rest of the E.U. OldSpot61 (talk) 20:39, 23 May 2008 (UTC)

I agree, I'm afraid Jeff. I know I shouldn't be expressing personal views here, but there's way too many complaints listed on the web to justify this program. It's not a good value for the customer, and it appears that VistaPrint is willing to put up with the complaints and the bad press because of the extra income it generates. I wish you'd drop it. There's lots of good stuff to say about VistaPrint, but having to defend the rewards program is a real downer. (MITdropout (talk) 06:34, 7 August 2008 (UTC))

Jeff, just to let you know I've now deleted the lengthy comment you placed on my Talk page about VPrewards a couple of months ago. I appreciate you taking the time to write it but I'm just having a bit of a clean up now. But I'm a bit disappointed that you haven't responded to my main point (seconded by MITdropout, above). VPrewards' activities in the UK are losing you customers and goodwill. I maintain that they're are unethical (they'd be illegal in most other countries) and that a decent company shouldn't be going down that route. Just look at UK bulletin boards for small businesses and ask yourself if you're seeing a lot of happy people who'd be delighted to give VistaPrint repeat business... I think you should ask your bosses to dissociate VP from VPrewards and then have the courage to relaunch the VP brand in the UK. All the best, OldSpot61 (talk) 16:10, 7 August 2008 (UTC)

Kinda hate to say we told you so, Jeff, but now you've got some class action lawsuits to contend with as a result of this rewards program. It really was just a matter of time before this happened, and I'm just surprised that (a) it took so long, and (b) you didn't drop the program before you started getting lawsuits. I've also read the latest 10K, and the numbers are interesting. $400.7m in revenue for the year. Referral fees (all sources) was 6.9% of revenue (about $27.6m). It's not stated how much of this is from the rewards program (except "the majority"). But net income was $39.8m, so the referral revenue (which we all know is pretty much costless) is about 69% (whoa!), and the rewards referral revenue must be between 35% and 60% (depending on how big a majority we're talking, but my numbers are for roughly 50% to 90%). Which right there tells us why you guys have been dragging your heels about dropping it! However, interestingly, it's clear (at least in my reading) that the company HAS ALREADY decided to drop the rewards program: "we expect that referral fee revenue from membership discount programs will decline in absolute dollar terms over that period of time [by the end of calendar year 2010], including possibly to as low as zero." So there you have it: don't want to give it up right now 'cos it's a big chunk of net income... but we'll try to gradually phase it out over next 2 years and 3 months. Hmmm... I wonder how many complaints you expect to get in the next 2 years and 3 months? But, to be fair, it's a GREAT decision to drop it, and I'm glad you've made it. Just a little on the slow side to both arrive at the decision, and implement it. (MITdropout (talk) 10:34, 5 September 2008 (UTC))

How much would VP (a) expect to gain over the next 2y 3m by phasing out VPrewards gradually and (b) expect to lose in terms of goodwill in the UK by not making a clean break with VPrewards right now and relaunching your brand there? OldSpot61 (talk) 15:04, 5 September 2008 (UTC)

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