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The Olive Branch: A Dispute Resolution Newsletter (Issue #2)

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'''This edition The Olive Branch is focusing on a 2nd dispute resolution RfC. Two significant proposals have been made. Below we describe the background and recent progress and detail those proposals. Please review them and follow the link at the bottom to comment at the RfC. We need your input!'''

Until late 2003, Jimmy Wales was the arbiter in all major disputes. After the Mediation Committee and the Arbitration Committee were founded, Wales delegated his roles of dispute resolution to these bodies. In addition to these committees, the community has developed a number of informal processes of dispute resolution. At its peak, over 17 dispute resolution venues existed. Disputes were submitted in each venue in a different way.
 * Background

Due to the complexity of Wikipedia dispute resolution, members of the community were surveyed in April 2012 about their experiences with dispute resolution. In general, the community believes that dispute resolution is too hard to use and is divided among too many venues. Many respondents also reported their experience with dispute resolution had suffered due to a shortage of volunteers and backlogging, which may be due to the disparate nature of the process.

An evaluation of dispute resolution forums was made in May this year, in which data on response and resolution time, as well as success rates, was collated. This data is here.


 * Progress so far

Leading off from the survey in April and the evaluation in May, several changes to dispute resolution noticeboard (DRN) were proposed. Rather than using a wikitext template to bring disputes to DRN, editors used a new javascript form. This form was simpler to use, but also standardised the format of submissions and applied a word limit so that DRN volunteers could more easily review disputes. A template to summarise, and a robot to maintain the noticeboard, were also created.

As a result of these changes, volunteers responded to disputes in a third of the time, and resolved them 60% faster when compared to May. Successful resolution of disputes increased by 17%. Submissions were 25% shorter by word count.(see Dispute Resolution Noticeboard Statistics - August compared to May)

Outside of DRN other simplification has taken place. The Mediation Cabal was closed in August, and Wikiquette assistance was closed in September. Nevertheless, around fifteen different forums still exist for the resolution of Wikipedia disputes.

Given the success of the past efforts at DR reform, the current RFC proposes we implement:
 * Proposed changes

1) A submission gadget for every DR venue tailored to the unique needs of that forum. 2) A universal dispute resolution wizard, accessible from Dispute resolution.
 * Similar to the one that was deployed, with great success, to the DRN.
 * Structured based on the specific issues most commonly dealt with at each forum.
 * Designed to improve the quality of requests for DR and the efficiency of DR at that forum.
 * Applicable at following noticeboards: Dispute resolution, Neutrality, Reliable Sources, Original Research, Biographies of Living Persons, Notability noticeboard, Fringe theories, Conflict of Interest, Ethnic and cultural conflicts, External links, Third opinion, Mediation Committee, Arbitration Committee.
 * Forms will merely fill out any existing templates (such as Arbcom's) and create a markup-free form in line with specific noticeboard practices otherwise.
 * Example form fields: What pages are involved? What users are involved? What is the issue? What resolution is desired?
 * This wizard would ask a series of structured questions about the nature of the dispute.
 * It would then determine to which dispute resolution venue a dispute should be sent.
 * If the user agrees with the wizard's selection, s/he would then be asked a series of questions about the details of the dispute (for example, the usernames of the involved editors).
 * The wizard would then submit a request for dispute resolution to the selected venue, in that venue's required format (using the logic of each venue's specialized form, as in proposal #1). The wizard would not suggest a venue which the user has already identified in answer to a question like "What other steps of dispute resolution have you tried?".
 * Similar to the way the DRN request form operates, this would be enabled for all users. A user could still file a request for dispute resolution manually if they so desired.
 * Coding such a wizard would be complex, but the DRN gadget would be used as an outline.
 * Once the universal request form is ready (coded by those who helped create the DRN request form) the community will be asked to try out and give feedback on the wizard. The wizard's logic in deciding the scope and requirements of each venue would be open to change by the community at any time.

3) Additionally, we're seeking any ideas on how we can attract and retain more dispute resolution volunteers.

Please share your thoughts at the RfC.

--The Olive Branch 18:42, 24 September 2012 (UTC)