User talk:Kramykram14

WAS ADV OF FARE RULES / IS ALREADY AWARE OF FARE RULES / WAS ADV OF FEE INCREASE. CONFIRMED FLT DETAILS & CONTACT INFO. DISCUSSED VELOCITY, BZON & BSECURE. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. CHECKIN TIME & PHOTO ID. ADV PAY PER WEIGHT CHECKIN BAGGAGE POLICY - ADDED $8 FOR 23KG CHECKIN BAGGAGE ALLOWANCE. DECLINED TO PURCHASE. ADV IT WILL BE $20 IF THEY PAY FOR IT AT THE A/P.
 * NEW BOOKING***

Fare override due to known issue with fees for V,F,L fare purchased pre-18Aug. Authorised by IDT notification...

This is an API booking - exemption from baggage charges until 15th October...

Honoured old fee - Booking made before 5 May...

Provided Internet fee and honoured Internet rates as booking made prior to 05May09...

CLD TO XXL THE FLT. ADV FEE, CREDIT AMOUNT, EXPIRY DATE, GCC BOOKING/GCC RATES. REVERSED BAGGAGE FEE. DISCUSSED INSURANCE. PASSWORD DECLINED / INDICATED. CONFIRMED EMAIL ADDRESS. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN.
 * XXL***

CLD TO XXL THE FLT. ADV UNABLE TO XXL - ALREADY INSIDE 24HRS. ADV FARE WILL BE FORFEITED IF NO SHOW.
 * XXL - UNABLE***

CLD TO XXL THE FLT. ADV UNABLE TO XXL - GO FARE. OFFERED TO UPGRADE TO BLUESAVER (PAY FEE & FARE DIFF), THEN XXL (WITH FEE), BUT DECLINED. NO CHANGE MADE. ADV 24HR RULE.

CLD TO CHANGE THE CITY PAIR. ADV OF XXLATION, FEE & FARE DIFF. REVERSED BAGGAGE FEE. REBOOKED - GAVE NEW PNR.
 * XXL & REBOOK***

CLD TO HAVE A NAME CHANGE. ADV FARE IS NONTRANSFERABLE/NAME CHANGE NOT PERMITTED. ADV OF XXLATION, FEE & FARE DIFF. REVERSED BAGGAGE FEE. REBOOKED - GAVE NEW PNR.

CLD TO XXL THE FLTS. ADV O/B FLT CANNOT BE XXLD - GO FARE. XXLD THE R/T FLT. ADV OF XXLATION FEE & USED CREDIT (PLUS ) TO PAY FOR THE O/B FLT TO BE UPGRADED TO BLUESAVER (WITH FEE & FARE DIFF). THEN, ONCE UPGRADED, XXLD THE O/B FLT (NO MORE XXLATION FEE CHARGED SINCE FEE WAS ALREADY CHARGED WHEN THE R/T FLT WAS XXLD). ADV CREDIT AMOUNT, EXPIRY DATE, GCC BOOKING/GCC RATES. PASSWORD DECLINED. CONFIRMED EMAIL ADDRESS. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN.
 * UPGRADE & XXL***

CLD TO XXL THE FLTS. ADV FLTS CANNOT BE XXLD - GO FARE. OFFERED TO UPGRADE THE R/T FLT (WITH FEE & FARE DIFF), THEN XXL (WITH FEE) & USE THE CREDIT TO UPGRADE THE O/B FLT, THEN XXL. ADV AMOUNT TO BE PAID & CREDIT AMOUNT. NO CHANGE MADE. ADV 24HR RULE.

CLD TO REQUEST FOR AN ITIN. CONFIRMED FLT DETAILS & CONTACT INFO. DISCUSSED VELOCITY / VELOCITY# ALREADY IN THE BOOKING. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN.
 * ITIN***

CLD TO REQUEST FOR AN ITIN. CONFIRMED EMAIL ADDRESS. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN.

CLD TO CONFIRM. CONFIRMED FLT DETAILS & CONTACT INFO. DISCUSSED VELOCITY / VELOCITY# ALREADY IN THE BOOKING. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN. / ITIN DECLINED.
 * CONFIRM***

CLD TO CONFIRM. CONFIRMED FLT DETAILS & CONTACT#.

CLD TO CHANGE. ADV FEE & FARE DIFF. CONFIRMED FLT DETAILS & CONTACT INFO. DISCUSSED VELOCITY / VELOCITY# ALREADY IN THE BOOKING. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN. / ITIN DECLINED.
 * CHANGE***

CLD TO CHANGE. ADV FEE & FARE DIFF. CONFIRMED FLT DETAILS & EMAIL ADDRESS. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN.

CLD TO CHANGE. ADV FEE & FARE DIFF. CONFIRMED FLT DETAILS & EMAIL ADDRESS. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. RESENT ITIN. / ITIN DECLINED.

CLD TO CHANGE THE FLT. ADV FEE, FARE DIFF & WEBSITE SAVINGS. NO CHANGE MADE - WILL CHANGE ONLINE. ADV 24HR RULE & SUBJ TO AVAIL.

CLD TO CHANGE THE FLT. ADV FEE & FARE DIFF. NO CHANGE MADE. ADV 24HR RULE & SUBJ TO AVAIL.

CLD TO CHANGE THE FLT. ADV UNABLE TO CHANGE - ALREADY INSIDE 24HRS. ADV FARE WILL BE FORFEITED IF NO SHOW. OFFERED TO BOOK NEW FLT & PAY FULL FARE BUT DECLINED.
 * CHANGE - UNABLE***

CLD TO USE CREDIT TO MAKE A NEW BOOKING. REBOOKED
 * CREDIT***

CLD TO USE CREDIT TO MAKE A NEW BOOKING. REBOOKED - GAVE NEW PNR. ADV REMAINING CREDIT AMOUNT & EXPIRY DATE.

CLD TO CONFIRM CREDIT. ADV CREDIT AMOUNT, EXPIRY DATE, GCC BOOKING/GCC RATES.

NO PNR, USED CC DETAILS.

NO PNR, USED NAME & ANSWERED SECURITY QUESTIONS.

CLD RE CHECKIN BAGGAGE. ADV THEY WILL GET 23KG FREE CHECKIN BAGGAGE SINCE THE BOOKING WAS MADE PRIOR TO 18AUG.

CLD RE PENDING STATUS. ADV OF CREDIT CARD OUTAGE & THAT ITIN WILL BE SENT ONCE PAYMENT IS CONFIRMED. CONFIRMED CONTACT INFO.
 * PENDING***

ADV OF CURRENT CREDIT CARD OUTAGE (PENDING STATUS) & THAT ITIN WILL BE SENT ONCE PAYMENT IS CONFIRMED.

1 pet in hold. Adv fee (charged accdg to the combined weight of the pet & cage), payment options, pet conds & cage restrictions, checkin/collection location and checkin time with itin.
 * PET***

CLD RE WEBCHECK - accidentally said YES to the Dangerous Goods part of the Webcheck but they wont be taking any Dangerous Goods. Adv they wont be able to use webcheck anymore. ADV NOTES WILL BE ADDED TO ADV A/P STAFF THAT THEY WONT BE TAKING ANY - SEE MANIFEST.
 * WEBCHECK***

Guests accidentally said YES to the Dangerous Goods part of the Webcheck but they wont be taking any Dangerous Goods. Adv they wont be able to use webcheck anymore.

WAS ADV OF FARE RULES / IS ALREADY AWARE OF FARE RULES. CONFIRMED FLT DETAILS & CONTACT INFO. ADV UMNR MANDATORY INFO. DISCUSSED VELOCITY & BSECURE. ADV ALL RELEV INFO CAN BE FOUND ON ITIN. CHECKIN TIME & PROOF OF AGE. ADV PAY PER WEIGHT CHECKIN BAGGAGE POLICY - ADDED $8 FOR 23KG CHECKIN BAGGAGE ALLOWANCE. ADV UMNR FEE ($20/CHD/FLT). Fare override due to SSR/UMNR - Unable to book online...
 * UMNR***

UMNR PASSWORD: Has the SSR been attached to the booking? YES UMNR Age: UMNR Name/s: Does Child suffer from any condition that requires them to carry medication?: NO If YES, what is their condition: N/A What medication is required and can they self-medicate?*: N/A

Sender: Address: Suburb: State: P/Code: Phone:
 * ID Details***:

Receiver: Address: Suburb: State: P/Code: Phone:

Are Sender/Receiver details same in reverse?: YES

If the UMNR is unable to self medicate transfer the Guest to PAD to determine if they meet the ITC.

Flights NOT booked in Premium Economy? YES Direct flights only - no connections? YES
 * UMNR CHECKLIST **

Would Guest like UMNR forms posted?: YES Details for posting UMNR form***: (If details are Same as above, type 'As per Manifest details') Sender: As per Manifest details Name/Title: Address: Suburb: State: P/Code: Receiver: As per Manifest details Name/Title: Address: Suburb: State: P/Code:

Would Guest like UMNR forms posted?: NO (will get the form at the a/p)

AWAITING SSR CALLBACK REASON FOR MAKING BOOKING: (PAD BUSY/OUT OF PAD HOURS) SSR TYPE: CONTACT PERSON/S: CONTACT NUMBER/S: BEST TIME FOR CALLBACK: MORNING/AFTERNOON/EVENING) EXTRA INFORMATION/URGENT REQUEST: N/A