User talk:Marketing14046

Date of Visit: Wednesday, February 3, 2010, 5:00 PM Perceived Purpose of Visit (ie: buy a pen? look at a magazine? buy a textbook?): Purchase a folder Store Ambience (busy? clean? stock day?): A little disorganized, 2 other people in the store Jean Khouri's Appearance: Jeans, grey sweater Jean Khouri's Mood: Seemed quite relaxed, was on his phone behind the counter Description of Interaction: Today I went to the bookstore to buy a folder just before class. I knew where it was exactly, but seeing as there were two other girls in the store I decided to wait and observe their interaction as well. The two girls spoke in Mandarin (I think!) amongst each other, and when they approached him to ask him a question about a pen, they spoke in English. I am uncertain as to what they asked specifically about the pen, but it was pink in color and they ended up purchasing it after giggling at his answer. Normally, when I ask him questions, he asks me numerous times to repeat myself and I figured previously that perhaps it was a language issue. But with these girls, he seemed to know what they were asking, answer it and they purchased it. Mental note: Speak LOUDER (and giggle!) with Jean Khouri.

After they left, I went ahead and purchased my folder. I asked him what time the store was open until and he told me 7:30 in the evening. I paid, and left.

How did you feel after? Impressions? Today, Jean Khouri seemed very chilled out! Although the store looked like it needed a bit of straightening out, I did not see any boxes behind his cash, and he seemed to take everything in stride. He seemed confident in answering questions and a little more personable that I had figured, before.